As a Solutions Engineer (Sr/Staff) at Turnstile, your primary responsibilities include onboarding large customers onto our platform, diagnosing and solving unique customer challenges, and collaborating with various teams such as Sales and Customer Success to deliver critical outcomes. You'll also play a significant role in building tools and features to support customer onboarding and provide valuable feedback to our product teams based on customer interactions.

To qualify for the Solutions Engineer (Sr/Staff) position at Turnstile, candidates should have 5 to 10 years of relevant engineering experience, alongside strong communication skills and empathy for customers. A background in fullstack application development using Typescript and React is essential, and familiarity with modern B2B software and revenue operations will be beneficial. Additionally, experiences with Next.js, Prisma, and early-stage product development will be seen as a plus.

The Solutions Engineer at Turnstile is crucial for customer success as you guide clients through the integration of their revenue processes. By diagnosing their needs and crafting tailored solutions, you ensure that customers are not just satisfied but optimized in their use of our platform. Your role bridges the gap between technical support and customer expectations, allowing for a seamless experience.

Solutions Engineers at Turnstile can expect a fully remote work environment that values collaboration and trust. Our team consists of experienced professionals who are passionate about innovation in the SaaS industry. With flexible work hours and a strong focus on inclusivity, you'll find Turnstile to be a supportive place where your efforts truly make a difference.

Turnstile offers a competitive salary for the Solutions Engineer (Sr/Staff) role, with salaries reflecting the 75th percentile for the San Francisco area, ranging from $185,000 to $205,000, depending on experience. Additional benefits include 100% covered health insurance premiums, generous parental leave, a 401(k) plan with a company match, flexible PTO, and an annual stipend to enhance your workspace at home.

When asked about your experience with fullstack development, focus on specific projects you have worked on using Typescript and React. Describe how you utilized these technologies to solve real-world problems, detailing the impact your contributions had on the project outcome. Make sure to highlight any challenges you faced and how you overcame them.

In your response, emphasize your structured approach to onboarding, which may include conducting needs assessments, developing training materials, and maintaining open communication during the process. Provide examples of past successful onboarding experiences and the strategies that resulted in high customer satisfaction.

Discuss methods such as regular check-ins, surveys, and utilizing collaborative tools for feedback collection. Highlight the importance of being proactive and responsive to customer concerns while utilizing that feedback to guide product changes and enhance overall customer experience.

Provide an example that illustrates your ability to translate complex technical jargon into understandable terms for non-technical stakeholders. Include specific scenarios showing how effective communication led to successful project outcomes and stronger team collaboration.

Convey your commitment to continuous learning through methods like attending industry conferences, webinars, and following thought leaders in the space. Discuss specific resources that keep you informed about developments that could impact Turnstile and its customers.

Explain your problem-solving approach, emphasizing collaboration with team members to find a solution while maintaining clear communication with the customer about your progress. Illustrate how you would document and learn from that issue to improve future responses.

Talk about your prioritization process, which could include assessing the impact of each request on business outcomes, as well as customer urgency and potential long-term value. Emphasize the importance of maintaining transparency with customers regarding expectations and timelines.

Detail your past experiences building and implementing operator-level tools designed to improve efficiency. Point out specific projects where your contributions directly led to measurable improvements in workflow performance and team productivity.

Illustrate a project where you worked with various teams—including Sales, Product, and Support—highlighting your role and contributions. Focus on the collaborative approaches taken to achieve a common goal and how those efforts led to success.

Share your enthusiasm for innovation, flexibility, and the fast-paced environment of early-stage startups. Emphasize the rewards of contributing to something from the ground up and how you align your career goals with Turnstile's mission and culture.