Security Customer Trust Analyst, Information Security

As a Security Customer Trust Analyst at Twilio, you will independently manage security questionnaires, engage with clients, and collaborate with internal teams to deliver relevant security information. You’ll also be responsible for identifying potential security risks and maintaining an up-to-date repository of responses. Your role includes enhancing questionnaires, managing customer communication, and supporting external audits.

To qualify for the Security Customer Trust Analyst position at Twilio, you should have over 2 years of experience in customer-facing technical roles, knowledge of cybersecurity principles, and strong communication skills. Familiarity with cloud technologies, security frameworks, and experience in business writing or technical writing are also beneficial.

Prior experience in information security is quite important for the role of Security Customer Trust Analyst at Twilio. A solid understanding of security concepts, regulatory requirements, and risk management will empower you to effectively engage with our customers and articulate Twilio's security posture.

Twilio is committed to the success of its employees and provides a supportive environment for new Security Customer Trust Analysts. You’ll have access to training programs that enhance your security knowledge and skills, collaboration opportunities with experienced team members, and resources for personal and professional growth.

Yes, the Security Customer Trust Analyst role at Twilio is fully remote, allowing you to work from anywhere in Ireland. This remote-first approach fosters a flexible work-life balance while staying connected with a global team.

When answering this question, share specific examples of your past work in handling security questionnaires. Highlight the processes you followed, the challenges you faced, and how you ensured compliance with security standards.

Demonstrate your commitment to continuous learning by discussing industry resources like cybersecurity blogs, webinars, and professional networks you engage with. Mention any relevant certifications or training courses as well.

Outline your approach, emphasizing active listening and empathy. Discuss how you would address the customer's concerns while providing clear and transparent information, reinforcing Twilio's commitment to security.

Explain your methods for prioritization, such as assessing urgency, impact, and deadlines. Provide examples of tools or systems you use to stay organized and ensure timely responses.

Discuss the security frameworks like SOC, NIST, or GDPR that you have experience with. Provide examples of how you've used these frameworks to guide your work in a previous role.

Share a specific incident where you identified a risk, detailing how you communicated it to your team and the actions taken to mitigate the issue. Highlight the positive outcome and lessons learned.

Outline your strategy for developing a questionnaire template, focusing on collaboration with subject matter experts, aligning with industry standards, and ensuring clarity for diverse audiences.

Explain your thorough review process, including how you identify security-related clauses, assess compliance implications, and communicate findings to relevant stakeholders.

Emphasize your ability to facilitate discussions between conflicting parties, encouraging open communication and striving for consensus on security issues to maintain positive relationships.

Share your passion for cybersecurity and customer trust, and connect it to Twilio's mission. Discuss why you value a remote work environment and how Twilio's culture aligns with your professional goals.