CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
This is a remote position that requires a high percentage of travel.
The System Director, Patient Experience Improvement-Care Continuum is an enterprise-wide role responsible for the daily improvement of patient experience across the care continuum at CommonSpirit Health. This role is a key liaison between the system Patient Experience Departments and the clinics, hospitals, home health, hospice, senior living, inpatient behavioral health and additional entities in CommonSpirit Health. This position is a subject matter expert in patient experience analytics, patient experience improvement and age friendly health systems.
This position will directly support the Patient Experience initiative: Age Friendly Health System. Responsibilities include research, development and delivery of educational materials for regional/market/facility implementations. Responsible for leading various elements of the CommonSpirit Age Friendly initiative, developing and maintaining partnerships with key stakeholders, engaging leaders across the continuum throughout the organization with adoption and sustainability of Age Friendly Care which is designed to improve the quality of care and the care experience for the older adult ensuring care delivered is in line with what matters most to our patients. Measures for this initiative include Center for Medicare Services (CMS) quality and CAHPS measures.
This position is responsible for leading various Patient Experience Improvement and Age Friendly Projects, including leading meetings with across the care continuum stakeholders. The position also represents Patient Experience and the Age Friendly initiative on various clinical and other committees and forums across the enterprise, including, but not limited to Mission, Culture, Clinical Service Lines, and Quality/Safety, Office of Diversity and Inclusion.
This role supports CommonSpirit Health's patient experience program, ensuring consistent, high-quality patient experiences that meet or exceed goals measured by voluntary and mandated (e.g., CAHPS) surveys. Collaborating with operational and functional leadership, this position partners with facilities to strengthen leadership teams and drive performance improvement, adapting to regional needs to deliver on CommonSpirit's commitment to humankindness.
Age Friendly (50% of time spent)
Patient Experience Improvement (50% of time spent)
#LI-Remote
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Virginia Mason Franciscan Health as a CT Technologist and contribute to delivering high-quality healthcare in the greater Puget Sound area.
Saint Joseph Mount Sterling seeks an Entry Level Registered Nurse to join their team in delivering compassionate care to patients.
Become an integral part of Bay Parkway Dental Center as a Dental Assistant, where your technical skills and dedication to patient care will shine.
Become a vital part of Vancouver Clinic as a Patient Service Specialist, contributing to high-quality patient care through effective call center support.
Join Lodgify as a Technical Customer Support Specialist, where you'll leverage your technical expertise to enhance customer satisfaction in the vacation rental industry.
Join Eagle Home Health as a Virtual Medical Customer Service Representative and provide compassionate support to patients from the comfort of your home.
Become an integral part of our team as a Virtual Customer Support & Enrollment Specialist, delivering top-notch support and assistance to our customers.
Greenlife Healthcare Staffing is looking for skilled Certified Nursing Assistants to provide advanced care and mentorship in dynamic healthcare settings in Oklahoma.
Seeking a detail-oriented Customer Care Specialist to enhance customer experiences and resolve inquiries in a fast-paced e-commerce environment.
Become a vital part of Athletico's team as a Patient Experience Coordinator, ensuring a stellar first and last impression for our patients.
As a Customer Service Representative at Freeman Jet Center, you'll deliver elite customer experiences in a fast-paced aviation environment.
Become a key player in Huntington's commitment to customer service as a Customer Experience Banker in Chicago.
Enhabit Home Health & Hospice is looking for a dedicated Patient Services Coordinator to ensure seamless patient care and communication in a fulfilling healthcare environment.
Join Take Command as a Customer Success Manager and lead clients through the innovative health insurance landscape while ensuring they derive maximum value from our solutions.
Whalar is looking for a Client Services Executive to engage with creators and manage high-impact campaigns in a dynamic hybrid work environment.
Subscribe to Rise newsletter