Student Services Advisor(Student Services Exp Required)

As a Student Services Advisor at Unitek Learning, your primary responsibilities include providing personalized academic advising to students, helping them navigate course selection and degree requirements, and offering empathetic support for any challenges they may encounter. You will also collaborate with faculty to create student success initiatives, maintain accurate student records in compliance with FERPA regulations, and organize orientation sessions and workshops. Your role is crucial in ensuring that students feel supported throughout their academic experience.

To apply for the Student Services Advisor position at Unitek Learning, you should have a Bachelor's degree in Education, Psychology, Counseling, or a related field, along with 2-3 years of experience in student services or academic advising. Strong communication skills and a customer-focused approach are critical, along with proficiency in student management systems and a solid understanding of academic policies and FERPA regulations.

The work environment for a Student Services Advisor at Unitek Learning is supportive, collaborative, and focused on student success. You’ll work remotely, allowing for flexibility while connecting with a diverse group of students. The company fosters a collegiate atmosphere that values teamwork and encourages employee development through training and leadership opportunities.

Unitek Learning is committed to the professional growth of its Student Services Advisors by offering leadership development and training programs designed to enhance your skills and advance your career within the organization. Additionally, the company provides tuition assistance and forgiveness programs for employees and their families, ensuring opportunities for both personal and professional learning.

The salary range for the Student Services Advisor position at Unitek Learning is between $24 and $27 per hour, depending on relevant experience within student services in the for-profit education sector. In addition to a competitive salary, you will have access to comprehensive medical, dental, and vision benefits starting after your first month of employment.

When answering this question, highlight your understanding of personalized academic advising and the importance of building relationships with students. Discuss how you would assess their needs, guide them through course selection, and help them set and achieve their academic goals.

In responding, emphasize the importance of empathy and active listening. Provide examples of how you would create a safe space for students to share their concerns and how you could direct them to appropriate resources for support, demonstrating your commitment to their well-being.

Discuss proactive engagement techniques such as regular check-ins with students, organizing workshops tailored to their needs, and creating community-building activities. Highlight your understanding of student retention theories and how establishing a support network can lead to higher success rates.

Outline your process for prioritization, such as creating to-do lists, using management tools, and assessing deadlines. Share your experience in a fast-paced environment and provide an example of how you successfully managed competing demands while ensuring students received timely support.

Explain your familiarity with FERPA regulations and how you would apply best practices in maintaining confidentiality and security of student records. Providing specific examples of record management practices will show your diligence in safeguarding sensitive information.

Provide details of the orientation session, focusing on the methods you used to engage students, the topics covered, and how you ensured students had a clear understanding of available resources. Highlight feedback from participants, demonstrating the success of your session.

Talk about how your engagement could enhance the student experience. Mention ideas for activities, workshops, and collaborative initiatives with staff, demonstrating your understanding of building community and importance of student participation.

Provide a specific example that showcases your problem-solving skills, emphasizing your method of listening to the student's concerns, collaborating with relevant staff, and delivering a solution that addressed the student's needs effectively.

Share your motivation for supporting students in their academic journeys and helping them achieve their goals. Discuss experiences that reinforced your passion for student services and how you view your role as making a significant difference in their lives.

Explain your approach to staying informed, detailing resources you utilize, such as professional development courses, attending relevant workshops, and networking with colleagues. Highlight how your commitment to continuous learning contributes to your effectiveness as a Student Services Advisor.