MEDICAL SECRETARY II

As a Medical Secretary II at University of Maryland St. Joseph Medical Center, you will manage a variety of critical tasks including processing patient registrations, verifying insurance, and maintaining accurate medical records. Your role will also include coordinating with healthcare providers, collecting co-pays, and ensuring compliance with HIPAA regulations, all while delivering exceptional service to patients.

To apply for the Medical Secretary II position at UM St. Joseph, candidates are required to have at least a high school diploma or GED. While an associate's degree is preferred, having 0 to 1 year of relevant experience in a healthcare setting can also meet qualification criteria. Attention to detail and strong organizational skills are keys to succeeding in this role.

At University of Maryland St. Joseph Medical Center, we prioritize a supportive team atmosphere and flexible working conditions for our Medical Secretaries. Our recognition as a top employer showcases our commitment to staff satisfaction, fostering an environment where you can develop professionally while contributing to our community's health.

The pay range for a Medical Secretary II at University of Maryland St. Joseph Medical Center is between $19.5 and $27.31 per hour. This competitive compensation reflects our appreciation for the vital administrative support roles that keep our healthcare operations running smoothly.

The Medical Secretary II position at University of Maryland St. Joseph Medical Center typically involves working standard office hours, with the possibility of some variations depending on departmental needs. The emphasis on flexibility helps balance both professional and personal commitments.

In answering this question, share specific examples of how you've handled patient records in previous roles, including your familiarity with electronic health record systems and your understanding of HIPAA compliance to ensure patient confidentiality.

Highlight your organizational skills and ability to multitask by describing how you prioritize urgent requests such as patient inquiries or insurance verifications while also ensuring that routine tasks are completed efficiently.

Use the STAR method (Situation, Task, Action, Result) to address this question by detailing a specific experience. Show empathy and problem-solving skills that you utilized to resolve the situation positively.

Discuss your thorough approach to processing insurance verifications, including the steps you follow to gather necessary information and how you communicate with insurance companies to resolve any discrepancies.

Emphasize your understanding of HIPAA regulations and your commitment to protecting patient information, including proper handling and storage of medical records and the importance of secure communication methods.

Provide examples of how you manage incoming calls by prioritizing urgent matters first and ensuring that each caller receives the attention they deserve, along with your strategies for staying organized during busy periods.

Reflect on your experience and identify a challenge, such as balancing the administrative load with patient interactions. Discuss how you have overcome challenges through organization or seeking support when necessary.

Talk about your familiarity with scheduling software, your approach to managing appointment availability, and how you handle patient cancellations or rescheduling while ensuring smooth operations.

Share your proactive approach to staying informed about evolving compliance regulations, including regular training and your commitment to implementing these policies in your day-to-day work.

Express your passion for helping others and your desire to be part of a meaningful profession. Share specific instances where you've made a positive impact in your work or in patient interactions.