Communication officer

Note for Current UM EmployeesCurrent employees must apply internally via connectU >Definition of ClassThis position operates the communications center for the University Police Department. Incumbents employ multiple transmitting and receiving devices, communicating with both internal and external sources, and directing operational message traffic within the Department.Incumbents are supervised by shift officers holding the rank of Police Lieutenant.Examples of Work PerformedReceives incoming calls and messages; directs communication internally as required, to include dispatching officers in a response mode;monitors situational developments; maintains radio message log; provides information and guidance to callers while demonstrating a courteous and helpful demeanor.• Utilizes two-way radios, employing police radio codes; computers; telephone system; fax machine; and the Telecommunications Device for the Deaf (TDD).• Monitors fire and burglar alarms and closed circuit video cameras; interacts with a variety of systems including Computer Aided Dispatch (CAD), Systems Applications and Products (SAP), and the National Crime Information Center (NCIC).• Responds rapidly to emergency calls, employing effective decision-making and prioritization skills. Understands and complies with departmental operating procedures, and procedures applicable to the University’s Physical Plant Department, Oxford Fire Department, and other law enforcement agencies.Develops and utilizes detailed knowledge of campus streets, buildings and facilities.• Trains University Police Department members in effective public safety communication.• Maintains awareness of officers’ status, particularly when responding to situations. Understands patrol techniques and monitors situational developments.Maintains full awareness when handling simultaneous actions.Pays attention to detail. Communicates clearly, especially in situations involving excited callers, international students with strong dialects, and police officers under stress.• Recognizes when situations escalate; coordinates appropriate response in conjunction with the Shift Lieutenant.• Maintains composure when receiving verbal abuse or when involved in conflict resolution, whether in person or telephonic;provides advice to callers; attempts to resolve complaints if possible, or refers issues to appropriate authority.Performs similar or related duties as assigned or required.Essential FunctionsThese essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department• Serves as the communications focal point for the University Police Department.• Processes critical information rapidly, accurately, and utilizing a variety of communication modes.• Places priority on the safety, survival and well-being of both police officers and the citizens served by the department.• Continually employs excellent public relations techniques while serving as the day-to-day spokesperson and voice of the University Police Department.Minimum Education / ExperienceEducation :Graduation from a standard four-year high school or equivalent (GED).Certification :Completion of the Basic Communication course required by the Mississippi State Minimum Standards Board, and achieve National Crime Information Center computer certification within one year of employment.Licensure :Must have a valid driver’s license upon employment.Salary / Wage InformationTo learn more about our pay structure and view our salary ranges, to visit the Compensation page of our Human Resources website.This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget.Note : Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.Last updated : 2024-11-23