Chargeback Officer

At Unlimit, a Chargeback Officer plays a crucial role in managing Card Schemes disputes, ensuring that merchants recover funds effectively. The responsibilities include initiating disputes on the issuing side, training merchants on dispute processes, and monitoring cases for possible fraud. This position requires a strong understanding of payment systems and analytical skills.

To become a Chargeback Officer at Unlimit, candidates should have at least 2 years of experience in dispute and fraud handling. A strong working knowledge of Card Schemes rules, excellent analytical abilities, and fluent English communication skills are essential. Being detail-oriented and organized is also critical for success in this role.

The work environment for a Chargeback Officer at Unlimit is vibrant and multicultural. Team members collaborate closely while having the flexibility to work remotely, in-office, or in a hybrid format. The company values diversity and fosters a sense of community among its 500+ employees across 16 global offices.

Unlimit is dedicated to professional development. Chargeback Officers have the opportunity to learn from a team of top international professionals, participate in internal Dispute Center improvements, and gain insights into best practices in dispute management and fraud handling.

Unlimit offers an attractive monthly salary that is competitive based on experience, along with flexible working options and a supportive working environment. Employees enjoy the advantages of working in a multicultural setting, professional growth opportunities, and the chance to be part of an innovative fintech company.

A Chargeback Officer at Unlimit may face challenges such as managing high volumes of disputes, identifying fraudulent transactions, and keeping up with changing Card Schemes rules. However, with strong analytical skills and a collaborative team environment, these challenges can become opportunities for professional growth.

Absolutely! Unlimit promotes internal growth, and Chargeback Officers have the opportunity to advance their careers within the Risk Management department or other related areas in the fintech industry. Continuous learning and collaboration are encouraged to help employees reach their full potential.

In answering this question, highlight specific examples from your previous roles where you successfully managed disputes. Discuss the processes you followed, the challenges you faced, and how you ensured compliance with Card Schemes rules.

When responding, mention various analytical tools and techniques you have used to identify potential fraud. Include any personal experiences where your methods led to successfully flagging fraudulent activity and preventing losses.

Talk about your organizational skills and specific strategies you employ to prioritize effectively. Discuss how you balance quick responses with thoroughness, ensuring both efficiency and accuracy in handling disputes.

Share a relevant story where your guidance significantly benefited a merchant. Emphasize your communication skills and how you made complex information accessible and actionable for them.

Explain your approach to staying updated on policies and ensuring your work aligns with them. Mention any tools or resources you use to verify compliance and how you handle deviations when they arise.

Discuss your experience in preparing regular reports, what key metrics you track, and how you utilize those reports to identify trends and inform decision-making in your team.

Demonstrate your teamwork abilities by providing examples of how you have worked with others to enhance procedures. Share specific initiatives or changes that resulted from collaborative efforts.

Describe the specific analytical skills you possess that are relevant to dispute and fraud handling. Discuss how these skills help you interpret data and make informed decisions in your role.

Mention your methods for professional development, such as attending workshops, following industry blogs, or participating in relevant networks. Highlight your commitment to continuous learning and adaptation.

In your response, reflect on unique experiences, insights, or strengths that you possess. Discuss how these qualities contribute to your effectiveness in managing disputes and your commitment to excellence in your responsibilities.