To be eligible for the QA Analyst II position at Upland India, you should have 2-3 years of QA testing experience, along with a bachelor’s degree in Computer Science, MIS, or a related field. You should exhibit strong analytical skills to identify issues effectively and possess the ability to document and execute test scripts. Familiarity with business systems like Salesforce and NetSuite will be advantageous.

The QA Analyst II role at Upland India revolves around designing and implementing testing processes for various projects and business systems. You’ll monitor quality metrics, report findings to management, and propose improvements. Additionally, you’ll collaborate with product development teams to ensure that products meet both customer expectations and regulatory compliance standards.

At Upland India, we prioritize work-life balance by offering flexibility in work hours to accommodate your personal needs. As a remote-first company, we allow you to manage your schedule efficiently, ensuring that you can maintain a harmonious balance between work and personal commitments while still collaborating effectively with your team.

In the QA Analyst II position at Upland India, you’ll have the opportunity to develop your skills in QA testing, collaborate on innovative projects, and contribute to overall process improvements. Upland encourages personal and professional growth by providing access to the latest technologies and resources, alongside a supportive team environment that values continuous learning.

The work environment for a QA Analyst II at Upland India is fully remote, fostering a collaborative and inclusive atmosphere. You’ll work alongside diverse teams across different time zones, allowing for a rich exchange of ideas and experiences. This remote-first culture encourages open communication and flexibility, making it ideal for those who thrive in a dynamic setting.

As a QA Analyst II at Upland India, you will work on testing various projects that involve business systems such as Salesforce, NetSuite, and others. Your role will include both testing new features and providing support for existing applications, ensuring that high standards of quality are maintained across all deliverables.

The application process for the QA Analyst II position at Upland India is streamlined and conducted entirely online. After submitting your application, you can expect virtual interviews that assess your skills and cultural fit within the team. We prioritize communication throughout the process, ensuring candidates are informed and prepared at every step.

In response to this question, provide examples from your previous roles where you developed testing processes, identified issues, and implemented solutions. Highlight your familiarity with specific tools and systems like Salesforce or NetSuite, and demonstrate how you contributed to quality improvements.

To answer this, discuss your approach to developing detailed test plans and scripts. Explain how you prioritize requirements, utilize test case management tools, and review requirements with stakeholders to ensure that all critical components are tested thoroughly.

Explain the defect tracking process you typically follow. Mention tools you have used for defect management such as JIRA or Bugzilla, and emphasize the importance of clear communication with developers and the team about defect status and resolutions.

Discuss your time management strategies and emphasize your ability to prioritize tasks effectively. Share an example of a time when you met a deadline without compromising quality, detailing how you managed your time and resources.

Be ready to share a specific instance of a challenging bug. Discuss your investigative process, how you analyzed the issue, collaborated with team members, and ultimately resolved it. Highlight your analytical skills and persistence.

In your response, mention specific resources you follow such as industry blogs, forums, online courses, and webinars. Highlight any certifications you are pursuing or have completed related to quality assurance and software testing.

Talk about tools you have experience with, such as Selenium or QTP, and explain why you prefer them in terms of usability, features, and efficiency. Relate your answer to how using these tools has helped you achieve better testing outcomes.

Articulate your process for analyzing test results effectively. Discuss aspects like identifying trends, drawing conclusions from the data, and how you would present your findings in reports to drive products toward better quality.

Share your method for maintaining clear and thorough documentation. Emphasize the importance of documentation for knowledge sharing within the team and reference specific examples of documentation types you typically produce, like test cases and defect logs.

Discuss your approach to cross-team collaboration. Highlight how you communicate quality expectations, share insights from testing, and actively participate in meetings to ensure the products meet high standards before launch.