QA Engineer Product Information

ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

Capability transformation

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

ROLE SUMMARY

QA Engineer will play a critical role in ensuring the quality and performance of technology solutions. This role will be responsible for designing and executing test plans working with product owners, identifying and reporting bugs, and collaborating with development team to resolve issues. The ideal candidate will have a strong background in software testing, excellent problem-solving skills, test automation mindset, and a keen eye for detail.

USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.

DEFINITION OF THE TEAM

The Product Data and Information Publishing (PIM) team ensures the consistent creation, storage, and publication of relevant product information across the US, Canada, and LATAM, both in systems and on the USG website. Operating in an agile environment, the team is guided by a Product Owner for business needs and overall efforts, while the Technology Lead focuses on technical requirements and execution. Each team, supported by Frontend and Backend Data roles under the tech lead’s guidance, has specific responsibilities. However, all team members share the common goal of delivering industry-leading digital solutions to our customers.

KEY RESPONSIBILITIES

• Design, develop, and execute comprehensive test plans and test cases for new and existing software features.
• Perform manual and automated testing to identify, document, and track defects and inconsistencies.
• Analyze, review, and modify test cases/plans to ensure quality control guidelines are met
• Conduct regression testing to ensure that new code changes do not adversely affect existing functionality.
• Develop and maintain automated test scripts using tools such as Selenium
• Monitor and analyze test results, and provide detailed reports on testing progress, coverage, and quality metrics.
• Ensure compliance with quality standards and best practices throughout the software development lifecycle.
• Continuously improve testing processes and methodologies to enhance the efficiency and effectiveness of testing efforts.
• Collaborate with product team and development team to understand requirements, clarify ambiguities, and ensure test coverage

• Lead all aspects of testing from beginning to end, ensuring quality delivery and adherence to quality standards.
• Stay up-to-date with industry trends and emerging technologies to ensure the adoption of best practices in software testing.

Midpoint may be adjusted based on the skills and qualifications of the selected candidate.

KEY QUALIFICATIONS

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 10+ years of experience as QA Engineer or similar role in software testing

Required Skills

• Strong understanding of software testing methodologies, tools and processes
• Experience with manual and automated testing, including writing and executing test cases
• Proficiency in test automation tools such as Selenium, or similar frameworks
• Excellent communication and teamwork skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience working in customer experience application landscape
• Experience working in Agile/Scrum methodologies and environments

Preferred Skills

• Understanding of Product Information Management (PIM) systems & Search engines
• Experience in website performance testing, particularly in the context of search functionality and product display
• Knowledge of continuous integration and continuous deployment (CI/CD) pipelines

Additional Information:

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

EOE including disability/veteran