Operations Program Manager

The Operations Program Manager at our company is responsible for overseeing the overall delivery of OSP Construction in North Carolina. Key duties include developing our construction model, managing vendor relationships, supporting FTTH builds, and growing construction revenue. This role is pivotal for ensuring that we meet customer needs efficiently while maintaining high standards.

To qualify for the Operations Program Manager position at our company, candidates should have 5-10 years of overall telecommunications experience, including at least 3 years in a Program Manager, Project Manager, or Operations Manager role. Strong knowledge in project budget management, scheduling, and strategy development is essential.

The Operations Program Manager contributes to revenue growth by managing the construction work we perform, expanding vendor relationships, and developing a robust organizational model focused on efficiency and profitability. Their strategic oversight ensures that all projects are streamlined and aligned with company goals.

Our work environment for the Operations Program Manager is collaborative and dynamic, fostering innovation and teamwork. We believe in providing a supportive atmosphere that encourages professional growth and development, where each team member can thrive and contribute their best.

As an Operations Program Manager, there are numerous career advancement opportunities available within our company. We focus on internal development, offering pathways for growth into senior management positions or specialized roles that align with your career goals.

When answering this question, highlight specific projects where you played a key role in the construction process. Discuss the challenges you faced, how you overcame them, and the outcomes of those projects to demonstrate your capabilities effectively.

Discuss your strategies for building strong vendor relationships, such as regular communication, setting clear expectations, and evaluating performance. Emphasize the importance of collaboration and how these relationships contribute to successful project delivery.

Outline your approach to developing strategies tailored to the specific needs of the FTTH projects. Mention the importance of resource allocation, timeline management, and team communication to ensure project goals are met without compromising quality.

Explain your methods for tracking project budgets, including regular monitoring and reporting practices. Emphasize using software tools for budgeting and forecasting, as well as how you communicate any budgetary issues with stakeholders.

Provide a specific example where you identified a process that needed improvement. Explain the steps you took to develop a new process, how you engaged your team in the change, and the positive outcomes that resulted from implementing that process.

Discuss the importance of strategic planning in your role as an Operations Program Manager. Highlight how it helps align projects with business objectives and the success of your team while meeting customer needs effectively.

Share your prioritization techniques, such as evaluating the importance and urgency of each project. Mention using tools or systems to keep track of deadlines and ensure that resources are allocated effectively across all projects.

Identify key metrics like budget adherence, completion timelines, client satisfaction, and quality of work. Explain how you utilize these metrics to assess overall project success and areas for future improvement.

Discuss your strategy for assessing talent needs and recruiting the right individuals to build a strong construction team. Highlighting your plans for training, development, and fostering a positive team culture is key.

Provide a detailed example of a challenge, such as a supply chain issue or team conflict, and explain the steps you took to address it. Focus on the resolution process and the lessons learned to demonstrate your problem-solving skills.