Field Service Representative - Mechanic Technician - job 1 of 2

The Field Service Representative - Mechanic Technician at Veolia Group is responsible for providing maintenance and operational expertise on industrial wastewater treatment systems. Key duties include reviewing plant installations, monitoring equipment performance, conducting maintenance and calibration activities, performing analytical testing, troubleshooting mechanical and electrical equipment, performing installations and providing customer training, and documenting the work with detailed technical summaries.

To qualify for the Field Service Representative - Mechanic Technician position at Veolia Group, candidates need a High School Diploma or equivalent, along with 2+ years of experience in service or maintenance within an industrial environment. Additionally, a degree in Science or Engineering, or technical certification in Instrumentation or Controls is preferred. Working knowledge of PLC systems is also beneficial.

While not mandatory, prior experience with PLC programming significantly enhances a candidate's profile for the Field Service Representative - Mechanic Technician role at Veolia Group. Familiarity with PLC control systems aids in troubleshooting and ensures more effective maintenance and installation of wastewater treatment systems.

The Field Service Representative - Mechanic Technician at Veolia Group will be expected to travel extensively, primarily across the United States. This travel involves onsite visits to customer facilities to provide maintenance and operational support for wastewater treatment systems.

Veolia Group offers a competitive benefits package for Field Service Representative - Mechanic Technician employees, including medical, dental, and vision insurance starting on day one, life insurance, parental leave, and a 401(k) plan. They also provide tuition reimbursement, permissive time off, and health savings accounts, among other benefits.

When answering this question, highlight any direct experience you've had with wastewater treatment technologies. Discuss specific projects you've worked on, the systems you are familiar with, and the results achieved during your tenure in similar roles.

In answering this question, emphasize your systematic approach to troubleshooting. Mention key steps such as identifying symptoms, researching equipment manuals, and utilizing diagnostic tools while also stating the importance of teamwork and communication if further issues arise.

Here, describe how you utilize both software and physical checks to monitor performance metrics. Mention any specific tools or technologies you have used and how monitoring feeds into maintenance schedules or predictive analytics.

You should provide examples of past experiences where you successfully managed projects remotely. Discuss techniques you used for self-motivation, communication with remote teams, and ensuring quality and timelines were met even from a distance.

This question is about communication. Discuss your strategy for breaking down complex information into understandable terms, perhaps using analogies or visual aids, and emphasize your patience and willingness to ensure customer comprehension.

Share specific instances where you've performed tests such as turbidity or pH, including outcomes and any adjustments you made based on findings. Highlight how these tests informed your work and supported the overall success of the projects.

Discuss the importance of safety and the specific protocols you adhere to, from using personal protective equipment to following lockout/tagout procedures. Provide anecdotal evidence of how these protocols safeguarded you and your team during projects.

Using the STAR method, detail a specific challenge, your actions to address it, and the results. This shows not only problem-solving skills but also resilience and adaptability in the face of adversity.

Mention specific ways that you stay informed about industry trends, such as subscribing to technical journals, attending industry conferences, and participating in professional networks or continuing education opportunities.

When answering, express alignment with Veolia’s mission and values, your interest in sustainability and environmental services, and how you believe your skills can contribute to their goals. Personalize your response to reflect genuine enthusiasm for the company.