Acceptance & Post-Purchase Solutions Senior Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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The Acceptance Solutions team is part of the Value Added Services (VAS) organization and is responsible for enabling and growing Acceptance VAS solutions in the CEMEA region. This role will lead all Post-Purchase solutions (VROL and Verifi’s portfolio including Rapid Dispute Resolution, Order Insights, and Inform) and also support other acceptance solutions (e.g. Cybersource Tap to Phone, Cybersource payment processing). The candidate will be the product SME for the solutions in scope in CEMEA and will drive product enhancement requirements with the global team. This role will also be responsible for developing go-to-market plans and ensure commercialization readiness of solutions in scope to grow their revenues. This includes sales team enablement for 1:1 sales (e.g. training, sales pipeline) as well as mass enablement and pricing initiatives. This role will also drive the development of yearly plans, target setting, and performance reporting for solutions in scope as well as other Acceptance Solutions.

This position would be ideal for a candidate with product management experience in the payment acceptance space with solid understanding of dispute management process and solutions. This role is part of the hub team covering the CEMEA region and will report to the head of Acceptance Solutions within the VAS organization.

Responsibilities

• Develop and drive delivery of product strategy for solutions in scope, including go-to-market plan and product enhancements

• Be the Subject Matter Expert (SME) for the solutions in scope as well as the dispute management process

• Develop and execute go-to-market plans (target markets, target clients, revenue goals) and opportunity sizing for accelerating growth of solutions in scope and ensuring revenue goals are met

• Drive product commercialization readiness in CEMEA, including pricing strategy, collateral material, sales team training, implementation team readiness, sales pipeline, etc.

• Build effective partnerships with the CEMEA VAS sales teams, global product team and other functions to ensure alignment on priorities and drive accountability for performance

• Ensure the regional and country sales teams are effectively communicated to and updated regarding sales pipeline, product roadmap, new features, pricing changes, etc.

• Support regional and sales teams with client pitches and address product queries from clients

• Identify opportunities and lead mass-enablement/pricing initiatives

• Take overall responsibility of financial targets/net revenue goals for solutions in scope

• Identify product enhancements and customization requirements for CEMEA and work with the global product team for prioritizing CEMEA asks, building business cases, and delivery of these features

• Be responsible for the annual planning of the products in scope, including sales plan development and revenue projections

• Review product performance, create product dashboards, and report on progress against plans to senior management  

• Support the planning activities for acceptance solutions including priorities definition and target setting as well as performance reporting

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Bachelor’s degree in engineering or technology related field
• 8+ years of experience with track record in product management and commercialization
• Good knowledge of payments, preferably in the acceptance space
• Solid understanding of dispute management process and solutions
• Strong business acumen and ability to drive product commercialization
• Solid analytical and problem-solving skills
• Organized and strong program management experience to drive all aspects of product management
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Ability to multi-task in a high pace environment
• Ability to work efficiently with other teams and functions, including global product teams, sales teams, implementation team, pricing team, etc.
• Ability to work independently and remotely, usually within a complex environment
• Ability to work with both internal and external stakeholders and comfortable in leading client discussions and presentations
• Good PowerPoint and Excel skills to support preparation of sales decks and Excel models (e.g. business cases, revenue projections, product performance analysis)
• Good command of English is a must
• Ability to travel as required

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.