PxD Director

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As part of the global value added services organization, North America Product & Experience Design (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!

Responsibilities

• Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)

• Take leadership of project, team, and client relationship.

• Lead and inspire large and diverse teams of 10-20 client + Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need.

• Provide guidance and oversight for junior team members assigned on project (e.g, Analyst & Manager) assigning specific tasks, defining timeline, and reviewing deliverables.

• Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs.

• Coordinate with Strategy and Ops team logistics of client engagements (e.g., Venue, Agenda, etc.)

• Active facilitation of co-creation in person & virtual workshops.

• Lead immersions to gain user insights.

• Define, design, and execute qualitative research (e.g., format, scope, candidate, interview guides, survey content, etc.)

• Lead synthesis and summarizing of content for executive audiences.

• Work with clients and interdisciplinary teams of product, research and design in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.

• Participate in the delivery of a range of projects that could vary based on user, problem/opportunity defined and/or globally.

• In partnership with design to determine what work should be done to explore, test, refine, and recommend a final solution and that brings a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. Works with designers + design technologist to make things tangible/real versus theoretical.

• Articulate the possibility, viability and feasibility of recommendations. This includes crafting the story of how the design recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks.

• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.

Essential Functions

• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

• Proven ability to work on complex and often ambiguous problems, to drive results

• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

• Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops

• Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
10+ of experience in design studios or innovation centers, new product design, and/or consulting
Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
Strategy or innovation or digital consulting experience a plus
Payments industry/fintechs/digital tech experience or similar relevant experience a plus
Product design/development experience, with a strong focus on innovative product development a plus
Proven ability to work on complex and often ambiguous problems, to drive results
Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.