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Senior Director, Global Head of Design - job 21 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
min
max
$150000K
$200000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Director, Global Head of Design, Visa

Join VISA as our Senior Director and Global Head of Design, where you’ll be at the forefront of shaping our iconic brand! Based in San Francisco, this leadership role will have you guiding a talented Global Brand Creative Studio, and we are seeking a visionary design leader to take us to new heights. Are you passionate about creating global design systems that resonate across all mediums? Your experience should reflect a successful track record of leading dynamic, award-winning design teams either in top-tier advertising agencies or within innovative internal creative studios. We want to see a strong portfolio that showcases your ability to spearhead a global visual brand refresh, connecting with audiences across various cultures and languages. As the ideal candidate, you will have a keen ability to influence cultural conversations through design, staying ahead of trends including AI developments. You’ll need to be strategic, articulating and executing a global design strategy with proficiency. In addition, your role will involve inspiring and mentoring your creative team while collaborating with external partners to achieve best-in-class creative outputs. The ideal environment for you will be one that fosters creativity and allows your team's talent to shine, all while ensuring that VISA’s brand remains innovative and future-focused. You will even roll up your sleeves to guide photoshoots and design processes when needed. If you bring a mindset for building and nurturing strong creative teams, this role could be your perfect fit! Let’s build something remarkable together at VISA.

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What are the responsibilities of the Senior Director, Global Head of Design at VISA?

The Senior Director, Global Head of Design at VISA is responsible for leading a talented team and ensuring cohesive brand representation across various global touchpoints. This involves building a Center of Design Excellence, guiding photoshoots, overseeing creative execution, and managing relationships with agency partners. The director will also provide thought leadership on design trends and maintain a collaborative culture within the creative studio.

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What qualifications do you need to be a Senior Director, Global Head of Design at VISA?

To qualify for the Senior Director, Global Head of Design role at VISA, candidates should have extensive experience leading successful global design teams, showcased through a strong portfolio of previous work. A background in visual design systems, a keen understanding of cultural conversations, and the ability to articulate and implement innovative design strategies are crucial. Strong mentorship skills and a passion for creative collaboration are essential.

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How important is innovation in the role of a Senior Director, Global Head of Design at VISA?

Innovation is incredibly vital for the Senior Director, Global Head of Design at VISA. The successful candidate will be responsible for consistently delivering cutting-edge creative design solutions and staying ahead of trends, including advancements in AI. This role requires a fresh perspective on design that can influence and resonate with audiences around the globe.

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What kind of projects will a Senior Director, Global Head of Design at VISA work on?

As the Senior Director, Global Head of Design at VISA, you will work on a variety of high-impact projects that span across visual design, brand strategy, and cultural storytelling. Your projects will include global brand refresh initiatives, leading creative campaigns, managing photoshoots, and producing content that engages audiences at every touchpoint globally.

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How does a Senior Director, Global Head of Design collaborate with other teams at VISA?

Collaboration is a key aspect of the Senior Director, Global Head of Design role at VISA. You will work closely with internal design teams, regional marketing executives, and external agency partners to ensure that creative execution aligns with the brand's vision. Fostering a culture of radical collaboration based on trust and respect is essential for achieving the best results.

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Common Interview Questions for Senior Director, Global Head of Design
Can you describe your design philosophy as a Senior Director?

In answering this question, candidates should articulate their approach to design and emphasize the importance of creativity, collaboration, and strategic thinking. Discuss how you believe design can drive brand narratives and influence culture while addressing the evolving design landscape.

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How do you stay current with design trends, especially in technology and AI?

It's vital to convey how you actively engage with industry resources, follow thought leaders, attend conferences, and network with peers to stay informed. Highlight specific examples of how you’ve integrated new trends into your work and how this impacts the teams you lead.

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How do you manage conflicts within a creative team?

Answer by sharing techniques you’ve used to facilitate open communication and foster a collaborative environment. Emphasize the importance of actively listening to team members' perspectives and guiding them toward a resolution that aligns with the project's vision.

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Can you describe a successful project you led and the outcome?

Select a project that demonstrates your leadership skills and strategic design thinking. Detail the challenges you faced, your approach to overcoming them, and the successful results achieved, linking it back to relevant metrics if possible.

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What role does mentorship play in your leadership style?

Discuss the importance of mentorship in fostering talent and building a creative culture. Provide examples of how you've successfully mentored others in the past, the impact it had on the team, and how you plan to continue this in your role at VISA.

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How do you measure the success of a design initiative?

Highlight the key performance indicators you rely on to evaluate design success—these can include audience engagement metrics, brand recognition, or feedback from stakeholders. Describe your process of gathering and analyzing this data to inform future projects.

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What experience do you have working with external agencies?

Share specific instances where you've collaborated with agencies, ensuring to highlight your ability to align external efforts with internal goals. Discuss how you ensure effective communication and maintain a collaborative atmosphere.

Join Rise to see the full answer
How do you approach building a team of designers?

Discuss your philosophy on team building, including the qualities you look for in designers and how you create an environment where creativity flourishes. Share your strategies for hiring, onboarding, and developing talent.

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What techniques do you employ for innovative brainstorming sessions?

Explain your approach to fostering creativity within brainstorming sessions. Share techniques such as using design thinking frameworks, encouraging diverse viewpoints, or incorporating creative exercises that stimulate new ideas.

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How do you balance creative vision with business objectives?

This question allows candidates to explain their ability to align design strategies with overall business goals. Discuss how you ensure creativity serves the brand’s mission and objectives, and provide examples of how you've successfully navigated this balance in past roles.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 1, 2025

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