Sr. Manager, Event Strategy & Operations - job 3 of 23

As a Sr. Manager, Event Strategy & Operations at Visa, you'll manage essential aspects such as the event tech stack, event ticketing systems, and oversee cross-functional task force initiatives. Furthermore, you'll handle complex project initiatives and lead the collection of event data while reporting on key performance indicators (KPIs) to drive the success of events.

Ideal candidates for the Sr. Manager, Event Strategy & Operations role at Visa should possess strong project management skills, be strategic thinkers, and have proven experience in managing multiple high-priority projects. Key qualifications include excellent organizational abilities, exceptional collaboration and relationship-building skills, as well as a customer service-driven mindset.

To excel in the Sr. Manager, Event Strategy & Operations role at Visa, applicants need to be highly organized, tech-savvy, and knowledgeable about the latest trends and best practices in the event industry. The ability to synthesize diverse inputs into effective strategies and strong project management capabilities are crucial for success.

The Sr. Manager, Event Strategy & Operations position at Visa is a hybrid role. The specific expectation regarding days in the office will be confirmed by your Hiring Manager, providing flexibility while still allowing for in-person collaboration as needed.

The Sr. Manager, Event Strategy & Operations at Visa plays a vital role in driving key initiatives for Visa's Event & Experience Center of Excellence. By overseeing the management of events, ensuring the use of effective technologies, and fostering collaborations across teams, this role directly contributes to the successful delivery of impactful event experiences.

When answering this question, focus on specific event technologies you've managed, how you utilized them to enhance events, and any measurable outcomes achieved. Highlight your strategic approach in choosing the right tools as well as your ability to train others on their use.

Explain your method for prioritization, such as using project management tools, assessing deadlines, and evaluating the potential impact of each project. Offer an example of a time when you effectively handled competing priorities to achieve successful outcomes.

Illustrate your collaborative approach by mentioning specific tools you’ve used for communication, any structured meetings or check-ins you have employed, and how you ensure stakeholder alignment. Highlight the importance of relationship building in your method.

Discuss your commitment to continuous learning through industry seminars, networking events, and reading industry publications. Mention how staying informed enables you to apply innovative strategies in your role.

Describe a specific project that showcases your project management skills, detailing the challenges faced, your problem-solving strategies, and the successful results. Share any metrics that demonstrate your success.

Talk about your experience with various data collection methods, tools you utilize for analyzing event performance, and how you communicate insights and findings to stakeholders to guide future events.

Explain how KPIs inform decision-making, help assess the success of events, and guide improvements. Use examples to illustrate how particular KPIs shaped your strategies and outcomes.

Highlight your customer-centric approach by discussing how you gather feedback, incorporate it into future events, and manage client expectations to provide excellent service.

Describe your thought process regarding usability, scalability, and integration with other tools. Talk about how user experience is a priority in your decision-making process.

Share your passion for event management and how Visa's mission aligns with your professional goals. Discuss the impact you hope to make within the company and in the broader industry through this role.