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Staff Designer - job 1 of 2

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Europe’s Product Innovation organization, is looking for a client -facing Staff Designer to join our team. In this role, you will focus on strategic design for products and services to create high-impact deliverables and lead engagements that help our clients drive their businesses forward. The Senior Staff Designer is a highly experienced individual contributor responsible for developing well-researched understandings of emerging digital payment trends and leveraging that knowledge to help our clients understand Visa’s unique position within the fast-moving global commerce landscape.

The Staff Designer will conceptualize, co-create, design and present engaging experiences, effectively collaborating with multi-disciplinary teams—Product, Business Development & Strategy, Data & Analytics—to deliver value for our clients. A passion for using design to solve problems and seasoned presentation skills are a must. The candidate should have deep consultative design strategy experience and the ability to speak with fluency to product management, consulting, marketing and analytics partners alike. Candidates should be located in Berlin, Germany.

Role responsibilities include

  • Support creating and scaling experiences and engagements with a primary focus on the development of products and services
  • Develop a deep understanding of the payments ecosystem, commerce trends, Visa’s Innovation practice and Visa capabilities in order to effectively communicate to clients and partners
  • Research emerging areas of opportunity (using quantitative and qualitative techniques) and transform insights into compelling storytelling and experience design
  • Lead Client Discovery Sessions in collaboration with Business and Product peers as assigned, including facilitating client ideation and alignment to drive actionable outcomes
  • Collaborate with peers at Visa’s other Global Innovation Centers to standardize engagement models, share our practice’s approach and train others on the how and why behind our work
  • Participate in the development of new business initiatives and offerings for the Innovation group in Europe
  • Support the Innovation & Design business as required, including but not limited to RFPs, supplier relationships, design briefs, Global Design initiatives, etc.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

  • Experience in UX/UI design
  • Bachelor's Degree in Human Factors, Design, Psychology, Sociology or related field, advanced degree (MS/MFA) preferred
  • Relevant experience in mobile native UX, design strategy, interaction, visual and content design
  • An online portfolio that demonstrates outstanding product and system thinking.

Additional Information

All your information will be kept confidential according to EEO guidelines.

What You Should Know About Staff Designer, Visa

Are you a passionate designer ready to make a significant impact? Visa, a world leader in payments and technology, is looking for a Staff Designer to join our vibrant Product Innovation team in Berlin, Germany. In this exciting role, you will be deeply involved in strategic design, collaborating closely with multiple teams including Product, Business Development & Strategy, and Data & Analytics to create high-impact deliverables that drive client success. As a seasoned Staff Designer, you will navigate the fast-paced world of digital payments, harnessing your expertise to help Visa’s clients understand our unique position within the global commerce landscape. Your responsibilities will include researching emerging trends, facilitating Client Discovery Sessions, and translating your insights into compelling design solutions that solve real-world problems. At Visa, you won’t just be a designer; you’ll be a key player in shaping the future of financial services. Plus, as this is a hybrid role, you’ll enjoy the flexibility of balancing remote work with in-office collaboration, making it easy to connect with your colleagues and leverage innovative practices from Visa’s Global Innovation Centers. If you have strong consultative design strategy experience and a vibrant online portfolio showcasing your UX/UI skills, we invite you to step into this rewarding position and join us in our mission to connect the world and uplift everyone, everywhere.

Frequently Asked Questions (FAQs) for Staff Designer Role at Visa
What are the core responsibilities of the Staff Designer at Visa in Berlin?

As a Staff Designer at Visa in Berlin, you will focus on strategic design for products and services, engaging in high-impact projects aimed at driving client success. Your core responsibilities will include researching emerging trends in digital payments, leading Client Discovery Sessions, and collaborating with multi-disciplinary teams to develop compelling design solutions. You'll also support new business initiatives within the Innovation group and facilitate the creation of impactful client experiences.

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What qualifications are necessary for the Staff Designer position at Visa?

To qualify for the Staff Designer position at Visa, candidates should possess a Bachelor's Degree in Human Factors, Design, Psychology, Sociology, or a related field, with an advanced degree preferred. You should have experience in UX/UI design, particularly in mobile native environments, alongside relevant skills in design strategy, interaction, and visual design. Additionally, having a robust online portfolio that showcases your design expertise is crucial.

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How does the hybrid work model function for the Staff Designer at Visa?

The Staff Designer role at Visa follows a hybrid work model, allowing you to alternate between remote work and on-site collaboration. Employees are generally expected to spend about 50% of their time in the office, specifically on Tuesdays and Wednesdays. This flexibility fosters a balance where you can collaborate with team members while also enjoying the convenience of working from home.

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What skills are essential for a Staff Designer to succeed at Visa?

Essential skills for a Staff Designer at Visa include strong consultative design strategy experience, excellent presentation skills, and the ability to communicate effectively with various stakeholders, including product management and marketing teams. Proficiency in research techniques and the ability to transform insights into engaging experience design are also critical to this role's success.

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What experience is preferred for a Staff Designer working at Visa?

Candidates applying for the Staff Designer position at Visa are preferred to have substantial experience in UX/UI design, with a strong background in mobile native UX and interaction design. Familiarity with the payments ecosystem and commerce trends, combined with hands-on experience in storytelling and experience design, will help you thrive in this dynamic environment.

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Common Interview Questions for Staff Designer
Can you describe your design process for creating a new product?

When asked about your design process, outline the steps you typically take. Start by discussing how you conduct user research to understand needs and pain points, followed by ideation sessions to brainstorm solutions. Detail how you create wireframes and prototypes, and emphasize the importance of iterative testing and feedback before finalizing the design.

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How do you stay updated on industry trends in UX/UI design?

To respond to this question, share some strategies you employ to stay current, such as subscribing to design blogs, attending webinars and conferences, participating in design communities, and continuously exploring new tools and technologies. Mention specific resources or platforms that inspire your work.

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Describe a challenging project you've worked on and how you overcame obstacles.

Employ the STAR method (Situation, Task, Action, Result) to narrate an experience. Define the challenge clearly, explain the steps you took to address the issues, and discuss the impact of your actions. Reflect on lessons learned and how they shaped your approach to design.

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How do you approach collaboration with a multi-disciplinary team?

Demonstrate your collaborative mindset by discussing how you communicate openly with team members from different areas, share insights, and build on each other’s strengths. Explain how you find common ground to ensure everyone’s ideas are considered and how you manage conflicts if they arise.

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What tools do you use for designing and prototyping?

List the tools you are proficient in and explain your preferred choices based on specific project needs. Discuss why you favor certain tools, such as Sketch, Figma, or Adobe Creative Suite, and illustrate their advantages in your design workflow.

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How do you gather user feedback during the design process?

Share your methods for collecting user feedback, which may include usability testing sessions, surveys, or digital tools to analyze user interactions. Be sure to emphasize how you use this feedback to iterate and enhance your designs continually.

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Can you provide an example of how you utilized data in your design work?

Be specific about a time you leveraged data to influence your design decisions. This could include user analytics, A/B testing results, or qualitative research findings. Discuss how you integrated this data into your design process and the outcomes that resulted.

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How do you prioritize tasks on a project with tight deadlines?

Talk about your prioritization strategy, suggesting that you assess task urgency and impact. Explain how you can adapt to changing requirements and how you maintain communication with your team to ensure everyone is aligned and working efficiently.

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What aspect of the payment ecosystem excites you the most?

Express your enthusiasm for the payment industry's evolving nature. You might mention innovations like contactless payments, cryptocurrency, or AI in fraud detection. Illustrate how these advancements inspire you to create meaningful user experiences.

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How would you describe your design style?

Convey your design philosophy by discussing elements that define your style—from minimalism to vibrant and playful design. Showcase your ability to adapt your style based on project requirements while ensuring usability and user engagement remain a priority.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
January 21, 2025

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