Console Operator

As a Console Operator at Liberty Oil Australia, your primary responsibilities include providing exceptional customer service, processing sales transactions efficiently, and promoting upsell opportunities through various promotions. Additionally, you will manage safety on the forecourt, supervise driveway attendants, and ensure a clean, well-stocked shop while rotating and restocking inventory.

To be considered for the Console Operator position at Liberty on Strelly Street, applicants should demonstrate a friendly demeanor and a strong commitment to customer service. It's important to be able to work both independently and as part of a team, and you should be comfortable working under pressure in this customer-facing role. A commitment to safety is also essential.

The Console Operator position at Liberty Oil Australia requires a commitment of 20 hours per week, with shifts available from 8 AM to 12 PM or 1 PM to 5 PM, Monday to Friday. There may be opportunities to work additional hours to cover shifts when team members are on leave. Flexibility and punctuality are essential for this role.

Liberty Oil Australia is committed to promoting diversity within the workplace. We actively encourage applications from individuals from diverse backgrounds, especially Aboriginal and Torres Strait Islander people. We believe that a varied team brings unique perspectives and enriches our service delivery.

Yes, the Console Operator role at Liberty on Strelly Street is open to job sharing. We welcome applications from individuals interested in working as part-time staff to cover the designated hours. This flexibility is aimed at creating a supportive work environment and accommodating different personal circumstances.

When dealing with a difficult customer, the key is to remain calm and composed. Listen to their concerns attentively and show empathy. Acknowledge their feelings, offer solutions to their problems, and strive to provide a satisfactory resolution while maintaining Liberty Oil Australia's commitment to exceptional customer service.

When asked about upselling experience, narrate an instance where you identified an opportunity, approached the customer with enthusiasm, and recommended a complementary product or service effectively. Make sure to highlight the positive outcome and the customer’s satisfaction with the purchase.

Exceptional customer service is about creating a positive experience for every customer. This includes greeting them warmly, understanding their needs, providing assistance, and ensuring they leave satisfied. Share specific examples of how you strive to create memorable moments for customers.

Prioritizing tasks during busy shifts requires a strategic approach. You should focus on immediate customer needs first, ensuring the drive-through and forecourt are safe and operational. Then, manage stock and store cleanliness while delegating tasks to team members when necessary. Highlight your organizational skills in your response.

Discuss your genuine interest in customer service and how Liberty Oil Australia aligns with your values. You can mention your enthusiasm for working in a team environment and desire to contribute to a local business that focuses on community engagement.

Handling stress effectively is crucial in a fast-paced role like that of a Console Operator. Discuss techniques you use, such as staying organized, taking deep breaths, and seeking support from team members. Providing an example of how you've managed stress in the past can strengthen your answer.

Emphasize relevant skills like customer service, communication, teamwork, and a detail-oriented approach. Connect these skills back to the daily tasks of a Console Operator, reinforcing how they can help enhance the customer experience and maintain operational excellence.

Safety is paramount in a service station environment, especially for a Console Operator. You could discuss the importance of following safety protocols, monitoring the forecourt for potential hazards, and ensuring that customers and staff are protected. Making safety a priority reflects well on the operation as a whole.

To contribute to a positive team environment, you can focus on collaboration and communication. Share your willingness to lend a helping hand, express appreciation for team members, and encourage others. Concrete examples of teamwork in your past roles can illustrate your point effectively.

To maintain high standards of cleanliness in a retail space like that of a Console Operator, it’s vital to have a routine for checking and restocking shelves, cleaning service areas, and promptly addressing any messes. Mention your proactive approach and how you encourage others to prioritize cleanliness as well.