[ad_1]
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department
Job Responsibilities
Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.
Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
Contacts customers, physician’s office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
Handles inquiries for one or more lines of business.
An Equal Opportunity Employer, including disability/veterans
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
Basic Qualifications
High School Diploma or GED.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Communicate effectively in writing and verbally.
Preferred Qualifications
At least 1 year of customer service experience in centralized services or call center environment.
Experience in Retail or healthcare.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
Fluency in Spanish and English.
“An employee in this position can expect a salary/hourly rate between $15.00 and $19.50 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits
How to Apply:
If you’re ready to join our team and make a difference in the lives of our customers, please submit your application online through our careers portal. Visit Walgreens Careers and search for “Remote Call Center Specialist” to find the job listing and complete the application process. We look forward to reviewing your application and welcoming you to the Walgreens family!
Become an essential part of Walgreens' healthcare team as a Front End Pharmacy Technician in a hybrid role based in Pittsburgh.
As a Sr. Support Operations Specialist at Capital One, you will play a key role in delivering technology support operations to their enterprise workforce.
Join the University of Rochester as an SS Associate IV, where you'll provide vital clerical support within a vibrant academic community.
Become a vital part of Eurofins Scientific as a Support Engineer, ensuring seamless desktop support and user assistance in a dynamic environment.
Join National Star Services as an Administrative Assistant and contribute to the efficient management of our facility operations in Union City.
Be a crucial part of a team dedicated to enhancing patient outcomes through innovative medical technology as a Device Support Specialist.
We invite skilled bilingual professionals to apply for the Executive Assistant role, supporting our CEO in a dynamic and international environment.
Join Railroad19, Inc. as a Senior Support Engineer where you'll leverage your Java and SQL expertise to deliver innovative software solutions as part of a dynamic remote team.
As a Retail Functional Coordinator Sr at Huntington, you will provide critical administrative support and lead a team dedicated to enhancing customer experience.
As a Senior Manager at ServiceNow, you'll lead the Support Account Management team to deliver exceptional customer experiences using AI and analytical insights.
The University of Arkansas is looking for a dynamic IT Organizational Change Manager to drive successful adoption of technology changes within its community.
Seeking a skilled Desktop Support Engineer with expertise in Linux Ubuntu to enhance our team and deliver top-notch technical support.
Become a key player at Storyteq as a Senior Application Support Analyst, driving the performance of our MarTech applications and supporting both internal and external stakeholders.
We are boldly committed to creating a better world through health and wellness. Walgreen's purpose is more joyful lives through better health and our vision is to be the leading partner in reimagining local healthcare and wellbeing for all. We are...
98 jobsSubscribe to Rise newsletter