Systems and Infrastructure Engineer III (AI/MS Administrator) - job 2 of 3

About Walmart:

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Are you open to relocating? This position is based in Bentonville, AR, a vibrant and growing city known for its thriving arts scene, beautiful outdoor spaces, and strong sense of community. Walmart offers customizable relocation packages to support your transition and help you settle in comfortably.
 

We’re looking for a highly skilled and experienced Systems and Infrastructure Engineer III to join Walmart’s Productivity and Collaboration support team. In this role, you'll support multiple AI products, Microsoft technologies, and enterprise-level systems, ensuring high performance and excellent customer service. If you have experience as a technical team lead and a passion for driving seamless IT operations, we’d love to hear from you!

What You’ll Do:  

• Act as the technical lead on a level II support team, allowing the growth and development of fellow associates’ technical and leadership qualities. 
• Assist in building up support for multiple AI products that engineering product teams are working to implement in Walmart’s environment. 
• Provide next level customer support using various administrative tools and applications on issues that require advanced troubleshooting methods. 
• Investigate trending issues that we receive as intake and work towards resolution of these issues, with or without engineering assistance, while working towards solutions to prevent the trends from reoccurring again. 
• Work towards establishing new processes and ways of working or improve current processes to increase productivity or improve the customer experience. 
• Collaborate with product engineering teams in working towards larger departmental goals, projects, product information, and training purposes. 
• Upkeep current knowledge base articles and documentation for product support that will allow for increased productivity and improved training for future onboarded associates or training of support desks. 

• Minimum 3-5+ years’ experience in IT infrastructure with a focus on Microsoft technologies, including Microsoft 365, Microsoft Administrator, MS Exchange, and Microsoft Office environments. 
• Systems engineering experience with focus on AI products and different AI agents such as CoPilot, Google Gemini, ChatGPT, and/or GenAI. 
• Effective leadership skills and experience leading and mentoring teams. 
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues. 
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. 
• High level of attention to detail and accuracy. 
• Strong interpersonal skills, demonstrating openness, honesty, and the ability to effectively navigate challenging situations by knowing when to step in and advocate while maintaining professionalism. Ability to approach conflicts with empathy and tact, fostering collaboration and mutual respect. 
• Strategic ways of thinking to help drive process improvements that will impact how we operate and help drive change for our customers. 
• Capacity and openness to learn about new products that get onboarded as the department grows. 

Preferred Qualifications and Experience: 

• User administrator experience.

Benefits:  

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. 

Additional Notes:
Salary commensurate to experience and specialization, compensation is negotiable.
Immigration sponsorship is available in this role.

Qualifications

IT infrastructure experience, Leadership, Microsoft (MS) 365 technologies, Microsoft (MS) Administrator, Systems engineering with AI focus

All your information will be kept confidential according to EEO guidelines.