Job details

Walser Automotive IT Services Support Technician

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.

Compensation: $60,000-$72,000/year

How does our IT Services Support Technician Drive Impact?

- User lifecycle management

Primary administration of user access additions, updates, and removal

Coordination with HR team for onboarding employee management

Liaison for non-standard requests

Administration of Specialist role documentation

-Tier I & II information technology support

Provide support via phone, walk-ins, and ticket system

Provide on-site support to dealerships in a very limited capacity.

Diagnose hardware and software issues

Advise user on appropriate actions, as needed

Follow policy and procedure to escalate issues to Senior Technician

Assign tickets to designated technicians, as needed

Create tickets for issues reported by phone or walk-in

-Maintain Technology Department inventory

Intake and Organization

-End-point maintenance

Imaging

Provisioning and Deployment

-Create knowledge base documentation for new policies and procedures, while maintaining existing knowledge base items.

-Stay current with system and application information, changes and updates

We're Looking For:

1 to 2-years Current experience
2-year Degree in a computer related discipline, or current technical certifications, or equivalent experience
Available for an on-call rotation
Windows 10/11 experience required
M365 / Entra management recommended
Windows Server knowledge recommended / experience a plus
Must be able to manage changing priorities and the ability to handle several simple tasks simultaneously
Must be organized and possess technical written and verbal communication skills
Must have exceptional customer service skills, personality, a service mindset, and strong problem-solving skills
Able to interact and work with others as part of a team and understand how their work supports the team’s goals
Must have a valid driver’s license with an acceptable driving record
Must be able to occasionally travel to out-of-state locations

What We Offer:

Medical, Dental, Vision coverage & HSA/FSA
Paid Parental Leave (Maternity, Paternity, Adoption)
Adoption Assistance Program
Life Insurance and 401K with Employer Match
Pet insurance and Employee discounts
Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Average salary estimate

$66000 / YEARLY (est.)

min

max

$60000K

$72000K

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What You Should Know About Walser Automotive IT Services Support Technician, Walser Automotive Group

Join the vibrant Walser Automotive family as an IT Services Support Technician in Bloomington, MN! With over 65 years of innovative service in the automotive industry, Walser is committed to fostering a culture rooted in family, career growth, and diversity. In this role, you'll play a vital part in user lifecycle management, aiding in the addition, update, and removal of user access, while closely collaborating with our HR team to ensure a smooth onboarding process. Your day-to-day will involve providing Tier I and II IT support through phone calls, walk-ins, and our ticketing system, which will require diagnosing hardware and software issues for our dealerships, albeit in a limited capacity. You’ll ensure that our technology department operates seamlessly by maintaining inventory, provisioning, and deployment of technology solutions. Ideally, you have 1-2 years of current IT experience and a 2-year degree in a computer-related discipline or equivalent certification. Your skillset should include familiarity with Windows 10/11 and a knack for customer service that shines through in problem-solving situations. Walser Automotive offers a comprehensive benefits package, including medical, dental, and vision coverage, paid parental leave, and even a 401K with employer matching. We believe in giving back, so you’ll also have opportunities to volunteer through the Walser Foundation. If you're passionate about technology and eager to support a team that values diversity and inclusion, Walser Automotive is the place for you!

Frequently Asked Questions (FAQs) for Walser Automotive IT Services Support Technician Role at Walser Automotive Group

What does the Walser Automotive IT Services Support Technician do?

As an IT Services Support Technician at Walser Automotive, you'll manage user access, provide Tier I and II IT assistance, maintain the technology department's inventory, and create essential documentation. Your role ensures that our user experience is smooth and efficient, playing a crucial part in our IT support team.