Licensed Optical Keyholder - The Street at Chestnut Hill

As a Licensed Optical Keyholder at Warby Parker, you will wear multiple hats. Your responsibilities will include directly assisting customers with their eyewear needs, taking precise measurements, fitting eyewear, and ensuring each customer's specs adhere to our high optical standards. You'll also lead the store in operational tasks such as opening and closing duties, maintaining organized inventory systems, and mentoring your team of opticians and retail advisors, which is key to fostering a positive work environment.

To qualify for the Licensed Optical Keyholder position at Warby Parker, you need to be a licensed dispensing optician in states that require it or hold an ABO certification in non-licensing states. Additionally, a minimum of two years of optical experience is essential, with some supervisory responsibilities preferred. Superlative communication skills are crucial, as well as a passion for both the eyewear and retail industries.

A day in the life of a Licensed Optical Keyholder at Warby Parker is both dynamic and fulfilling! You'll start by preparing the store for a successful day, ensuring that team members are set up for success with clear roles. Throughout the day, you'll assist customers by taking measurements and fitting eyewear accurately. You'll also oversee the optical team's performance, mentor newer opticians, and handle any operational challenges that arise, all while striving to enhance the customer experience.

Warby Parker provides a comprehensive benefits package for full-time Licensed Optical Keyholders, which includes health, vision, and dental insurance, life insurance, paid time off, and holidays. Additionally, you'll have access to a retirement savings plan with a company match, parental leave options, and even optical education reimbursement to help you continue growing in your optical career.

Warby Parker is committed to the professional development of its Licensed Optical Keyholders. In addition to hands-on leadership experience, you will have opportunities to mentor through our Optician Apprentice Program, gain insights into inventory management, and receive optical education reimbursement for further training or certifications. This support structure is designed to help you grow your skills and advance within the company.

To ensure customer satisfaction, I prioritize understanding each customer's unique needs and preferences. I listen attentively to their requirements, provide tailored recommendations, and take the time to answer any questions they have. Additionally, I follow up to ensure that their eyewear meets their expectations and adjust anything if necessary, fostering a relationship of trust and reliability.

In my previous positions, I've accumulated extensive hands-on experience in optical measurements and fittings. I meticulously take measurements such as pupillary distance and frame adjustments to ensure a perfect fit. I also prioritize clarity in communicating these processes to clients, so they feel comfortable and confident throughout the fitting experience.

When conflicts arise between team members, I believe in addressing them directly but diplomatically. I encourage open communication and listen to each party involved to understand their perspectives. By facilitating a resolution-focused conversation, I aim to create a collaborative atmosphere that leads to better teamwork and a positive work environment.

My strategy for driving sales involves understanding customer needs and demonstrating the value of our products. I actively engage with clients, enhance their experience by offering personalized recommendations, and educate them about our product offerings—highlighting features and benefits that resonate with their requirements. Moreover, motivating my team to embody this customer-focused approach is vital as well.

In a previous role, I assisted a customer who was under a tight timeline to find perfect eyewear for an important event. After understanding her needs, I expedited the measurement and fitting process and coordinated with our lab to prioritize her order for timely delivery. Being able to provide exceptional service while alleviating her stress made the experience rewarding for both of us.

My leadership style is inclusive and supportive. I believe in leading by example, fostering open communication, and encouraging team members to share their ideas. By creating an environment where everyone feels valued and empowered, I inspire my team to strive for excellence and collaborate effectively towards our goals.

Warby Parker stands out because of its commitment to social responsibility and innovation in eyewear. They commit to provide affordable, high-quality eyewear and their Buy a Pair, Give a Pair program shows their dedication to helping those in need. Additionally, the thoughtful design and unique customer experience sets Warby Parker apart from other optical retailers.

I stay updated on eyewear trends by following industry publications, attending trade shows, and participating in webinars that focus on new technologies in eyewear. My strong network within the optical community also keeps me informed about groundbreaking advancements and changing customer preferences.

If a customer expresses dissatisfaction with their purchase, I would first listen carefully to their concerns without interrupting. I’d validate their feelings and then discuss potential solutions, whether it’s a refund, exchange, or adjustments to improve fit and comfort. My priority would always be to resolve the issue amicably and ensure their trust in our brand remains intact.

I maintain a positive work environment by promoting open communication, recognizing team achievements, and encouraging continuous learning. I believe in having regular team meetings to celebrate successes and discuss areas for improvement, creating a culture of collaboration and respect that ultimately positively impacts our customer service.