Leasing Consultant - job 1 of 4

As a Leasing Consultant at Weinstein Properties, you'll be responsible for engaging with prospective residents, conducting property tours, and assisting with lease paperwork. From answering internet leads to processing applications and addressing resident needs, your role centers around providing exceptional customer service and managing the leasing process efficiently.

To qualify for the Leasing Consultant position at Weinstein Properties, candidates should possess strong customer service and administrative skills. An ideal background includes experience in customer service, sales, or hospitality, but we also welcome applicants with prior property management experience. A friendly demeanor and a positive attitude are essential for success in this role.

Weinstein Properties offers comprehensive training and ongoing coaching for Leasing Consultants. Newly hired leasing staff will receive instruction on property management systems, customer service best practices, and essential leasing skills to ensure they feel confident and prepared to handle their responsibilities.

Leasing Consultants at Weinstein Properties start at $20/hour, with additional incentives in the form of quarterly bonuses. This compensation structure allows you to benefit from your hard work without dependency on commission-based earnings. You also enjoy several paid holidays and a day off for your birthday!

At Weinstein Properties, Leasing Consultants will enjoy a collaborative and energetic work environment. Our team is built on strong corporate values, emphasizing professionalism, growth, and a supportive culture that recognizes individual contributions while fostering relationships among team members.

When faced with a difficult customer inquiry, it’s essential to remain calm and listen actively. Empathize with the customer's feelings and concerns, and provide clear and precise information to address their issues. Demonstrating a genuine desire to help can often turn a negative experience into a positive one.

To promote the apartment community effectively, I would leverage social media platforms, build relationships with local businesses, and attend community events. I’d also ensure that our online listings are attractive and up-to-date, highlighting unique features and amenities that make our community stand out.

In previous roles, I have been responsible for various administrative tasks, including processing applications, managing lease agreements, and updating resident records. I prioritize organization and attention to detail, ensuring that all paperwork is accurate and timely, which is crucial for a smooth leasing process.

Creating a welcoming environment begins with a warm greeting and a positive demeanor. I would ensure that the common areas are well-maintained and inviting and offer prospects personalized tours based on their needs and preferences, making them feel valued while showcasing our community's best features.

Excellent customer service in property management involves being responsive, approachable, and thorough. Anticipating residents' needs, providing timely follow-ups, and remaining proactive in communication build trust and satisfaction, leaving residents feeling appreciated and understood.

In a fast-paced leasing environment, I prioritize tasks based on urgency and importance. I like to create a to-do list at the start of each day to outline essential tasks and check off completed items. This keeps me organized while being adaptable to shifts in priorities when walk-ins or urgent requests arise.

In a previous role, a tenant was unhappy with a maintenance issue. I listened carefully to their concerns, assured them I’d handle it promptly, and coordinated with the maintenance team for immediate attention. Following up to ensure satisfaction turned a potentially negative experience into a positive one.

I am motivated by delivering exceptional service and creating positive experiences for residents. Achieving monthly leasing goals and knowing that I’ve helped someone find their perfect apartment invigorates my passion for this role.

I stay updated about the property market by subscribing to industry newsletters, attending webinars, and networking with other professionals. I also routinely review market reports to understand current trends, ensuring that I can provide valuable insights to prospective residents.

Teamwork plays a pivotal role as a Leasing Consultant. Collaborating with colleagues ensures seamless communication and problem-solving. A supportive team can inspire creative approaches to challenges and enhance customer service, allowing us to exceed residents' expectations together.