Service Technician II - Raleigh, NC - job 1 of 2

As a Service Technician II at Whaley Foodservice, your key responsibilities include troubleshooting and repairing commercial kitchen cooking, refrigeration, and HVAC equipment. You'll also communicate with customers and the branch office to manage repair statuses and ensure that parts are ordered promptly. Completing service tickets accurately, maintaining your service vehicle and tools, and meeting on-call requirements are also essential parts of the job.

To qualify for the Service Technician II role at Whaley Foodservice, candidates must be at least 18 years old and have three years of maintenance experience, specifically in repairing commercial cooking or refrigeration equipment. Strong HVAC experience is a plus. A valid driver's license and a clean driving record are necessary to meet safety standards, along with the ability to pass a background check and drug screen.

Whaley Foodservice offers a range of benefits for the Service Technician II position, including competitive salaries, a sign-on bonus for experienced technicians, a company vehicle, cell phone, uniforms, and essential tools. Additional benefits encompass 401k and profit-sharing plans, paid holidays and vacations, as well as medical and dental insurance. We also provide short-term and long-term disability insurance, all aimed at supporting our employees' well-being.

The work environment for a Service Technician II at Whaley Foodservice can be physically demanding. Technicians may frequently lift heavy equipment, climb ladders, and work on-site in varied conditions, including hot kitchens and rooftops. The role involves extensive daily travel, so adaptability and dependability are key traits for someone in this position.

A successful Service Technician II at Whaley Foodservice typically possesses strong customer service skills, the ability to work independently, and an organized approach to completing required paperwork. Dependability and a stable work history contribute greatly to success in this role, along with a proactive attitude toward troubleshooting and repair.

In answering this question, be sure to highlight specific equipment you have worked with, detailing your repair and troubleshooting methods. Discuss any relevant certifications and training you've received that enhance your expertise in maintaining kitchen appliances.

To effectively answer this question, share your approach to assessing the urgency of requests. Mention how you organize your schedule based on factors such as service level agreements and customer needs while maintaining an efficient workflow.

Demonstrate your problem-solving skills by explaining how you would communicate with the customer about the issue. Include the importance of explaining the next steps and managing their expectations while ensuring you order the necessary parts promptly.

Share a specific situation where you exceeded customer expectations, focusing on your communication skills and how you addressed their concerns. Detail how this approach helped strengthen their trust in your service.

Discuss your methods for ongoing education, such as attending workshops, pursuing certifications, or following industry publications. This shows your commitment to professional growth and service excellence.

Highlight your knowledge of safety regulations and protocols for working with appliances and tools. Elaborate on your routine practices and how they prioritize your safety and that of your customers.

Be specific about your routine inspections and maintenance practices. Discuss how keeping your tools organized and in good condition contributes to your effectiveness and efficiency as a technician.

Provide an example of a particularly difficult repair situation. Describe your thought process and the resources you utilized to navigate the challenge successfully, emphasizing your analytical skills.

Explain your method for keeping thorough and organized records. Stress the importance of accuracy in documentation for both legal compliance and customer satisfaction.

Reflect on what drives your passion for this line of work. It could be solving complex problems, helping customers, or the variety of tasks you encounter daily. Let your enthusiasm for the role shine through!