Leasing Consultant - job 1 of 2

At Windsor Highwoods Preserve, a Leasing Consultant is responsible for showcasing our residential community to prospective tenants. They highlight the features and benefits of the apartments while guiding prospects through the leasing process. The role includes diligent follow-up practices, contributing to occupancy goals, and delivering top-notch customer service to residents and vendors alike.

To qualify for the Leasing Consultant role at Windsor Highwoods Preserve, candidates should have an Associate's degree or equivalent, along with six months to a year of related experience in sales or property management. Familiarity with property management software, especially Yardi or Funnel, is preferred.

Windsor Highwoods Preserve supports its Leasing Consultants by providing ongoing training in sales techniques, customer service excellence, and mastery of relevant software tools. We emphasize collaboration and encourage team members to embrace innovative sales strategies that elevate their skills and contribute to their professional development.

The annual compensation for a Leasing Consultant at Windsor Highwoods Preserve is around $52,000, which includes a competitive base salary alongside a bonus program. Specific compensation may vary based on the applicant's experience and qualifications.

Yes, weekend work is a requirement for Leasing Consultants at Windsor Highwoods Preserve. This allows you to be available during peak leasing times when prospects are most active and can significantly influence leasing occupancy.

Leasing Consultants at Windsor Highwoods Preserve enjoy a variety of benefits, including medical coverage, dental, vision, disability, a 401k plan, and paid time off. These benefits are designed to support the well-being and work-life balance of our valued employees.

Windsor Highwoods Preserve has been recognized for its excellence in customer service, achieving the 2023 Kingsley Excellence Award for the third consecutive year. This accolade reflects our commitment to creating amazing living experiences for residents.

When showcasing an apartment, focus on creating an inviting atmosphere. Start with a warm greeting, then highlight the standout features and amenities that cater to the prospect's needs. Personalize the demonstration by relating the apartment attributes to the prospect's lifestyle, ensuring they envision themselves living there.

A successful follow-up process involves reaching out promptly after a tour, thanking the prospect for their time, and addressing any specific questions they might have. Utilize various communication methods such as emails and phone calls, ensuring your follow-up conveys genuine interest in helping them find their new home.

To exceed occupancy goals, I would employ targeted marketing strategies, leverage social media to engage prospects, and maintain a robust referral program with current residents. Collaboration with the team to assess market trends and adapt our approach is also essential for achieving and exceeding our goals.

Ensuring customer satisfaction starts with active listening to residents and prospects, addressing their needs and concerns promptly. Conducting satisfaction surveys and acting on feedback helps strengthen relationships and demonstrates our commitment to providing exceptional service.

I am familiar with various property management software, including Yardi and Funnel, as well as Microsoft 365 tools like Word, Excel, and Outlook. Proficiency in these tools helps streamline operations and enhances communication with residents and team members.

When addressing an unhappy resident, I would first listen actively to their concerns, showing empathy for their situation. It's crucial to acknowledge their feelings and provide reassurance that I value their feedback. Then, I would work collaboratively to find a resolution that meets their needs and ultimately enhances their living experience.

I once had a prospect who was hesitant about moving due to location. After understanding their concerns, I tailored my follow-up by showcasing nearby amenities, local attractions, and ease of commuting. I also organized a second tour, addressing all their questions, which ultimately led them to sign a lease.

I am motivated by the satisfaction of helping others find their homes and achieving personal and team goals. The competitive nature of sales excites me because it pushes me to innovate and adapt my approach, which ultimately leads to success for both the residents and the company.

Successful Leasing Consultants possess strong communication skills, empathy, and adaptability. It's crucial to understand residents' needs, effectively articulate the benefits of our properties, and navigate challenges with a positive attitude to foster attractive living environments.

Handling multiple priorities starts with effective organization. I prioritize tasks based on urgency and impact while using tools such as calendars and checklists. Staying proactive and remaining flexible to shift focus when necessary ensures that I can manage my responsibilities efficiently without compromising service quality.