Customer Service Representative (Associate/Specialist)

As a Customer Service Representative at our company in Manila, you'll tackle numerous responsibilities, including showcasing your expertise in the GoHighLevel platform, designing chatbots for customer engagement, and creating stunning landing pages. You'll also be responsible for crafting intricate workflow templates for email sequences, ensuring high-quality output on time, and collaborating closely with the team to meet client goals.

To be considered for the Customer Service Representative position, candidates must have excellent English skills, be tech-savvy, and hold a college degree. For mid-level applicants, a minimum of three years relevant experience is required, along with a strong attention to detail and organizational skills to excel in this dynamic role.

Customer Service Representatives at our Manila office enjoy a range of benefits, including health insurance, performance incentives, and job security. You will also have access to inclusive culture, upskilling opportunities, and a fun work environment, all while working 100% from home.

Yes, the Customer Service Representative role at our company offers the flexibility of 100% remote work. This allows you to maintain a healthy work-life balance while still being fully engaged with your team and clients during US work hours.

As a Customer Service Representative, you will be working during US hours, with shifts ranging from 20 to 40 hours per week. This means that you'll be working the graveyard shift, ensuring that you provide seamless support to our clients while adapting to their time zone.

When answering this question, provide specific examples of how you have utilized GoHighLevel in past roles. Discuss any campaigns you’ve created, the types of chatbots you’ve built, or how you've optimized landing pages using the platform's features.

To answer this, share your organizational strategies that help you prioritize tasks effectively. You could mention utilizing project management tools or setting clear deadlines for each task to ensure timely completion.

Use the STAR method (Situation, Task, Action, Result) to illustrate a specific scenario. Explain the technical challenge, the steps you took to resolve it, and the positive outcome of your efforts.

Discuss your commitment to professional development, including any industry blogs you follow, webinars you attend, or courses you have taken to keep your skills sharp and relevant.

Share a particular campaign experience where you contributed significantly. Explain the goals, your specific role, the strategies employed, and the results achieved to highlight your effectiveness as a Customer Service Representative.

Outline your approach to building relationships, emphasizing active listening, empathy, and effective communication to create trust and rapport with customers.

Provide insight into your conflict resolution skills by discussing a challenging interaction you've had and how you approached it professionally and effectively without compromising service quality.

Identify key qualities such as empathy, patience, attention to detail, and a proactive mindset. Explain how these traits contribute to resolving customer issues while enhancing their experience.

Discuss your prioritization techniques, which may include assessing deadlines, understanding task significance, and maintaining flexibility to adjust as needed to ensure all tasks are addressed efficiently.

Express your enthusiasm for the company’s values, culture, or mission. Highlight any specific aspects of the role that excite you, demonstrating that you have researched the company and are genuinely interested in being part of their team.