Job details

Customer Support Associate

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.Posting Notes: Marshalls Store 0782 || 665 Boston Post Rd || Old Saybrook || CT || 06475Opportunity: Contribute To The Growth Of Your CareerResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.• Role models established customer experience practices with internal and external customers• Supports and embodies a positive store culture through honesty, integrity, and respect• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures• Promotes credit and loyalty programs• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards• Accurately processes and prepares merchandise for the sales floor following company procedures and standards• Initiates and participates in store recovery as needed throughout the day• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store• Provides and accepts recognition and constructive feedback• Adheres to all labor laws, policies, and procedures• Supports and participates in store shrink reduction goals and programs• Participates in safety awareness and maintains a safe environment• Other duties as assignedWho We Are Looking For: You!• Possesses excellent customer service skills• Able to work a flexible schedule to support business needs• Possesses strong communication and organizational skills with attention to detail• Capable of multi-tasking• Able to respond appropriately to changes in direction or unexpected situations• Capable of lifting heavy objects with or without reasonable accommodation• Works effectively with peers and supervisors• Retail customer experience preferredBenefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.This position has a starting pay range of $15.69 to $16.19 per hour.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Marshalls Store 0782 || 665 Boston Post Rd || Old Saybrook || CT || 06475

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