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Manager, Account & Relationship Management– SaaS (USA-Remote)

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**About the Role:**As a Manager, Account & Relationship Management, you will manage a team responsible for maintaining and growing client relationships. You will be accountable for the performance and results of your team, ensuring they meet revenue targets and achieve high levels of customer satisfaction. You will develop strategies to enhance client engagement and coordinate cross-functional efforts to meet business objectives.• *Additional Information:** Enterprise Legal Management Software | ELM Solutions | Wolters Kluwer• *Responsibilities:**• Manage a team of account managers, overseeing their performance and development.• Develop and implement strategies to grow revenue from existing accounts.• Ensure a high level of customer satisfaction and address client concerns promptly.• Coordinate with sales and marketing teams to align client strategies with business goals.• Conduct regular meetings with clients to understand their needs and provide solutions.• Monitor and report on team performance and client satisfaction metrics.• Train and mentor team members, promoting their professional growth.• Manage complex client accounts and ensure successful outcomes.• Drive initiatives to improve client engagement and account retention.• Develop and maintain relationships with key decision-makers and influencers within client organizations.• *Skills:**• 2+ years of management experience, managing direct reports.• Experience selling software products and services• Strategic Planning: Ability to develop and execute strategies to grow revenue and enhance client satisfaction.• Team Management: Proficiency in overseeing team performance and development.• Client Needs Analysis: Aptitude for understanding and addressing client needs proactively.• Cross-functional Collaboration: Experience in coordinating efforts across sales, marketing, and other departments.• Client Retention Strategies: Knowledge of techniques to improve client engagement and retention.• Performance Metrics: Familiarity with tracking and reporting on performance metrics.• Negotiation Skills: Ability to negotiate solutions and manage complex client relationships.• Leadership: Strong leadership skills to mentor and guide the team.objectives• Typically accountable for a centralized functional activity• *Education:**Bachelor’s Degree in Business, Legal, or related field or equivalent experience• *Travel** :+ Up to 50% (domestic/international)\#LI-Remote• *Compensation:**Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What You Should Know About Manager, Account & Relationship Management– SaaS (USA-Remote), Wolters Kluwer

Join Wolters Kluwer as the Manager of Account & Relationship Management, where you'll play a vital role in enhancing client relationships in a vibrant and supportive remote environment! As a pivotal member of our team, you will lead a group of dedicated account managers focused on both maintaining and expanding our valued client partnerships. In this role, you'll be accountable for your team's performance, ensuring we meet revenue targets and achieve high levels of customer satisfaction. Your responsibilities will range from developing strategies that boost client engagement to orchestrating cross-functional collaborations that align our efforts with broader business goals. Regularly engaging with clients to comprehend their needs and offering tailored solutions will be fundamental to your success. Plus, nurturing and mentoring your team will be central to your leadership style. This position not only demands a strategic mindset and proven management experience but also the flexibility to travel up to 50% for client meetings. If you have over two years of management experience in the SaaS environment and a passion for fostering relationships, this could be your next big career move with Wolters Kluwer!

Frequently Asked Questions (FAQs) for Manager, Account & Relationship Management– SaaS (USA-Remote) Role at Wolters Kluwer

What are the primary responsibilities of the Manager, Account & Relationship Management at Wolters Kluwer?

As the Manager of Account & Relationship Management at Wolters Kluwer, your primary responsibilities will involve leading your team of account managers, implementing growth strategies for existing accounts, ensuring customer satisfaction, and fostering strong relationships with clients. You'll regularly monitor performance metrics, conduct client meetings to understand their needs, and drive initiatives to enhance client engagement.