Logistic Inbound Billing Staff - Bilingual (English/Korean) Preferred

As a Logistic Inbound Billing Staff at WOONGJIN, Inc., you will be responsible for managing the settlement processes related to the freight forwarding business. This includes preparing accurate billing, reinforcing relationships through effective communication, auditing carrier freight bills, and generating regular status reports for various stakeholders. Your role also involves developing automated processes to enhance efficiency and reduce manual workloads, ensuring smooth operations and superior customer service.

To be considered for the Logistic Inbound Billing Staff role at WOONGJIN, Inc., you should possess a Bachelor's Degree along with experience in accounts receivable and payable, invoicing, or any logistics-related field. Proficiency in Microsoft Excel, particularly with v-lookups and pivot tables, is essential. Additionally, strong communication skills are crucial for effective interactions with customers and carriers, and being bilingual in English and Korean is preferred to facilitate better communication in our diverse workplace.

Being bilingual in English and Korean is highly beneficial for a Logistic Inbound Billing Staff at WOONGJIN, Inc. as it allows for effective communication with a wider range of clients and carriers. It enhances relationship building and ensures that language barriers do not impede service quality. This skill is especially valuable in our global operations, where clear communication is essential to overcoming misunderstandings and ensuring smooth billing processes.

In the role of Logistic Inbound Billing Staff at WOONGJIN, Inc., you will use various tools and software to facilitate your daily tasks. This includes Microsoft Office Suite applications like Word and PowerPoint, but most importantly, proficiency in Excel is crucial for managing data, performing calculations, and generating reports. Familiarity with accounting or billing software may also be beneficial to streamline the invoicing process and improve overall efficiency.

The salary range for the Logistic Inbound Billing Staff role at WOONGJIN, Inc. is between $27 and $32 per hour, based on experience and qualifications. This competitive pay reflects our commitment to attracting top talent who can contribute effectively to our team and meet our high standards in the freight forwarding and logistics industry.

When asked about your experience with accounts receivable and payable in logistics, focus on specific examples where you managed billing cycles, resolved discrepancies, and communicated with clients. Highlight any systems you've used, such as invoicing software or Excel, to track payments and issues. This not only shows your technical skill but also your problem-solving ability.

To ensure accuracy in billing and invoicing, I maintain meticulous records and double-check all entries against supporting documentation. I often use Excel to create detailed reports and utilize formulas to minimize errors. Additionally, I have a systematic approach to audits, regularly reviewing both carrier freight bills and my own invoices to catch any discrepancies before they become issues.

To enhance communication with customers and carriers, I prioritize regular and transparent updates on billing status and any changes in procedures. I use emails and meetings to confirm receipt of information and follow up on pending matters. Building a rapport through active listening and responding promptly to inquiries has worked well for me in forging strong relationships.

In a previous role, I encountered a billing discrepancy that involved a customer disputing charges. I handled it by first gathering all relevant documentation, including invoices and contracts. I then contacted the customer to clarify their concerns and investigated the issue internally. By presenting a clear, factual explanation and offering a solution, I was able to resolve the conflict amicably.

I am very proficient in using Excel for data management, especially with advanced functions like v-lookups and pivot tables. I often use these features to analyze billing trends, summarize data, and prepare reports that guide decision-making. Being able to efficiently manage large datasets is crucial for maintaining accuracy and efficiency in a billing role.

I understand that billing functions have a direct impact on profit and loss, as they determine the revenue generated and the costs incurred. Accurate and timely billing reduces delays in cash flow, while effective invoicing minimizes write-offs from uncollected debts. Awareness of how my role affects the P&L helps me prioritize tasks and make informed decisions.

I stay organized by using task management tools and setting reminders for important deadlines. I prioritize my workload by assessing due dates and potential bottlenecks. Additionally, I create checklists for daily tasks, which allows me to visualize progress and ensure nothing falls through the cracks, especially during peak operational times.

My approach to automating billing processes involves identifying repetitive tasks that can be streamlined. I look for software solutions or tools that can handle data entry and reporting, allowing me to focus on the more analytical and relationship-building aspects of my role. I am a strong advocate for continuous improvement and share ideas within my team to enhance overall efficiency.

In my billing roles, I have always prioritized customer relationship management by ensuring prompt communication and reliable service. I confidently address inquiries, resolve issues, and provide clear explanations about billing structures. Building trust with customers has often led to smoother transactions and repeat business, reinforcing the importance of excellent customer service.

I handle high-pressure situations by maintaining a calm and methodical approach. I first assess the situation to identify critical tasks and prioritize them. When facing an approaching deadline, I communicate with my team to delegate workload effectively and ensure that we meet targets. Keeping an open line of communication helps alleviate stress and fosters teamwork.