Logistic Operation Staff -Bilingual (English / Korean) - job 2 of 2

The Logistic Operation Staff - Bilingual (English/Korean) at Woongjin, Inc. is responsible for developing and maintaining operational plans, negotiating prices for freight services, and ensuring adherence to standard operating procedures. This role also entails building relationships with vendors and internal teams while reviewing key performance indicators to enhance customer satisfaction.

Candidates for the Logistic Operation Staff - Bilingual (English/Korean) position at Woongjin, Inc. are preferred to have at least 2 years of experience in the freight forwarding or logistics industry, preferably with a background in ocean or air carrier operations. Strong Excel and PowerPoint skills are essential, along with strong interpersonal and analytical abilities.

While bilingualism in English and Korean is preferred for the Logistic Operation Staff - Bilingual role at Woongjin, Inc., the most critical factor is having a strong foundation in logistics operations and the ability to communicate effectively with different stakeholders.

Experience in import logistics, global operations, and Customs Compliance will be beneficial for the Logistic Operation Staff - Bilingual role at Woongjin, Inc. Additionally, familiarity with warehouse management systems and previous work in freight forwarding will also contribute to success in this position.

The salary range for the Logistic Operation Staff - Bilingual (English/Korean) position at Woongjin, Inc. is between $26 and $28 per hour, depending on experience and qualifications.

When discussing your experience, focus on specific tasks and responsibilities you've handled in previous logistics roles. Highlight your knowledge of import logistics and customs compliance, showcasing your ability to manage relationships with vendors and carriers effectively.

Share your strategies for prioritizing tasks, emphasizing your organizational skills. You might mention methods like using to-do lists, leveraging project management tools, or developing a system for assessing which tasks are most urgent based on deadlines or customer needs.

Choose a specific example that demonstrates your problem-solving skills. Explain the steps you took to analyze the issue, the action you implemented to resolve it, and the positive outcome that followed, emphasizing your analytical capabilities and persistence.

Talk about any SOPs you’ve created or improved upon. Explain the importance of compliance and how your strategies enhanced operational efficiency. Relate this to the responsibilities outlined in Woongjin, Inc.’s job description.

Discuss your methods for ensuring customer satisfaction, such as regularly checking in with clients, setting clear expectations, and implementing feedback mechanisms. Highlight any metrics or KPIs you've monitored to assess customer satisfaction.

Mention any logistics management software, CRM tools, or relevant applications you are proficient in, such as Excel and PowerPoint. Explain how these tools have helped you improve your efficiency and accuracy in previous roles.

Share a specific instance where you negotiated successfully. Describe the situation, your strategy, and the outcome, showcasing your negotiation skills and customer-first approach that aligns with Woongjin, Inc.'s mission.

Explain your ability to remain calm under pressure. Discuss techniques like time management, communication, and regular updates to team members, showing how these strategies can help maintain focus during high-stress situations.

Detail your approach to ensuring compliance, referencing any relevant experiences or training. Mention ways to stay updated on regulations, training staff, and implementing SOPs to uphold compliance standards effectively.

Do your research on Woongjin, Inc. and express your enthusiasm for its mission and values. Relate your skills and experience to the role and how they align with the company’s goals. Your answer should reflect your genuine interest in becoming part of their team.