Ambulatory Services Trainer

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This position will be responsible for development, design, administration and management of training programs, career development programs, special projects, quality assurance, and compliance training. Completes skill assessments and reviews ongoing quality and productivity monitoring. Involvement with testing and installation of system upgrades. This position will be responsible for administering training needs assessments, course development with appropriate materials, and coordination and planning of new and refresher training courses. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth. Follows through with suggestions from supervisor or self-assessments to meet identified needs with regard to job and personal growth. Attends departmental meetings and/or documents review of meeting minutes.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent

2. Obtain EPIC certification within one year of hire.

3. West Virginia state criminal background check required, and Federal, if applicable, for DHHR BMS regulated area.

EXPERIENCE:

1. Four years’ experience in revenue cycle management (patient financial services/patient access)

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelors in Business, Education, or Health Care related field

EXPERIENCE:

1. Two years’ experience in Training/Organizational Development

2. Two years’ experience in healthcare operations or related field.

3. One year of Electronic Medical Record (EMR) or information systems experience.

4. One year Previous experience assessing, developing, implementing, and evaluating training needs.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Provides education and training for ambulatory operations applications throughout the healthcare organization.

2. Maintains comprehensive knowledge of Ambulatory/Outpatient registration, scheduling, and 3rd party billing requirements as they relate to registration/scheduling in an outpatient setting. Provides education to all staff responsible for Ambulatory/Outpatient Registration and scheduling activities.

3. Coordinates and provides appropriate training of new employees and re-training for current employees to assure appropriate revenue cycle processing.

4. Generates schedules and educational tracking records for on-going employee education.

5. Participates in needs analysis studies to determine training needs within organization.

6. Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Selects or develops teaching aids.

7. Ability to coordinate and schedule on-the-job training with employees and management staff along with new and refresher programs using lecture, demonstration, case studies, simulation, practical experience, and other interactive methods.

8. Selects or develops testing and evaluation procedures to be used at completion of training; tests trainees to measure progress and to evaluate effectiveness of training.

9. Coordinates education and training sessions with ongoing quality and productivity monitoring. Provides a training plan in coordination with a plan for testing system applications with IT.

10. Designs and manages competency assessment and skills checklist.

11. Proactively collaborates with managers in determining the continuing education and professional growth needs of staff.

12. Provides assistance in problem identification and resolution of daily production problems in a timely manner.

13. Analyzes production problems, takes appropriate correction action, and follows up on problems to ensure they have been resolved.

14. Performs registration and scheduling quality audits and reports back findings and recommendations to appropriate parties.

15. Routinely informs appropriate management of problems and concerns relating to staff training and or quality of work and recommends resolution.

16. Maintains age-specific teaching knowledge necessary to provide education and training to staff. Revises design of training curriculum and methods to improvement effectiveness.

17. Develop the ongoing, in-service type training approach and materials for use as refresher training, new functionality training, and new employee training. Develop and keep current refresher materials for each applicable EPIC application.

18. Works with end-users to ensure effective and efficient use of supported applications

19. Maintains current knowledge of performance improvement processes as it applies. Maintain current knowledge of performance improvement to healthcare..

20. Attends courses in PI activities, system design, technical training, statistical analysis and other appropriate health related educational courses.

21. Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, tasks forces, cross-functional groups, projects and discussion with hospital and medical staff as observed by supervisor.

22. Specific information regarding Cadence:

• Develop and design all training programs for Cadence scheduling and Referrals Management applications
• Conduct quality monitoring of Cadence and Referrals management workflows
• Plan and train new and refresher Cadence scheduling, Cadence Patterns and Templates, referral management, and Cadence Inbasket courses
• Serve as a back-up to Prelude when needed

23. Specific information regarding Prelude:

• Develop and design all training programs for Cash collection in all out patient areas, including but not limited to financial counselors.
• Conduct quality monitoring of cash collection and report cash collection issues and deficiencies to department leadership as needed.
• Plan and train new and refresher Prelude and cash collection courses Facilitate registration meetings with Hospital and professional billing to discuss and correct registration errors that affect billing
• Serve as back-up to Cadence/Referrals when needed

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, lifting, grasping and feeling are necessary body movements utilized in performing duties through the work shift. Ability to stand for long periods of time.

2. Must be able to sit for extended periods of time.

3. Visual acuity must be within normal range.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office type environment.

SKILLS & ABILITIES:

1. Must be able to read and write legibly in English.

2. Must have reading and comprehensive ability.

3. Good oral and written communication skills.

4. Ability to problem solve and make appropriate decisions

5. Demonstrated ability to produce course outlines and handout materials

6. Ability to use personal computers including knowledge of Microsoft office products.

7. Knowledge of adult learning principles and educational theory

8. Must obtain and maintain certification in applicable application  

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

CCMC Camden Clark Medical Center

Cost Center:

500 CCPC Administration

Address:

800 Garfield Ave

Parkersburg

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.