Senior Customer Success Manager
Skills
- Technical understanding of SaaS products
- Strong analytical and critical-thinking skills
- Data-driven decision-making ability
- Exceptional organizational and communication skills
- Interpersonal skills and customer empathy
Responsibilities
- Develop strong relationships with customers to drive adoption and success
- Become a subject matter expert in Zenoti’s platform
- Analyze customer challenges and independently develop solutions
- Leverage customer data for decision-making and retention strategies
- Lead customer conversations and influence stakeholders
- Collaborate with sales, marketing, product, and support teams
- Manage multiple accounts and communicate complex topics effectively
Education
- Bachelor's degree in Business, Technology, or a related field
Benefits
- Professional growth and learning opportunities
- Collaborative work environment
- Health and wellness benefits
Average salary estimate
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