DevOps Engineer

Zingtree is the next gen, intelligent process automation platform that reimagines customer experience operations for top Customer Support leaders. With over 500 customers, including global enterprises like Optum, Corpay, Sony, SharkNinja, and Allianz, Zingtree transforms self-service, uncovers and implements automation opportunities, and makes every customer service agent an expert.

We are looking for a Mid-Level DevOps Engineer to join our growing team. In this role, you will collaborate with development, operations, and infrastructure teams to automate and streamline our processes, build and maintain tools for deployment, monitoring, and operations, and troubleshoot and resolve issues in our development and production environments.

• Design, implement, and maintain CI/CD pipelines for various applications.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform, CloudFormation
• Monitor system performance and ensure reliability, scalability, and security of infrastructure.
• Collaborate with software development teams to ensure continuous integration and continuous delivery best practices.
• Manage cloud-based services (AWS, GCP) and ensure optimal performance and cost-efficiency.
• Troubleshoot and resolve infrastructure and application-related issues in production environments.
• Work on containerization and orchestration technologies like Docker and Kubernetes.
• Implement and manage monitoring and alerting tools like Prometheus, Grafana, or ELK stack.
• Ensure security best practices in all aspects of DevOps processes, including automating security checks in CI/CD pipelines.
• Perform system upgrades and patch management as needed.
• Document infrastructure and deployment processes and ensure knowledge transfer within the team.

• 5+ years of hands-on experience in DevOps or related roles.
• Solid experience with CI/CD pipelines and tools like Github Actions, GitLab CI, Jenkins, CircleCI, etc.
• Strong knowledge of cloud platforms (AWS, GCP) and associated services.
• Proficiency in containerization and orchestration technologies such as Docker and Kubernetes and Argo.
• Experience with Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible.
• Experience with monitoring tools (e.g., Prometheus, Grafana, ELK stack).
• Good understanding of networking, security, and firewall configurations.
• Experience with version control systems like Git and an understanding of branching strategies.
• Familiarity with Linux/Unix systems administration and shell scripting.
• Knowledge of scripting languages (Python, Bash, etc.) for automation.
• Problem-solving mindset with attention to detail and strong analytical skills.

• Expertise in AWS, Kubernetes
• Experience with microservices architecture and managing services at scale.
• Familiarity with serverless technologies.
• Knowledge of security best practices in DevOps, including tools for vulnerability scanning and compliance checks.

• Strong collaboration and communication skills.
• Ability to work independently and within a team environment.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.

• Competitive Compensation - We offer fair compensation packages 
• Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us
• 401K plans - Add to your retirement planning (no employer matching at this time)
• Paid Parental Leave - Paid time off for parents to spend time with their new child
• Unlimited PTO - Take the time you need to recharge and bring your best self to work 
• Flexible Remote Work - Work from anywhere
• Co-Working Reimbursement - Expense up to $200 a month on co-working space
• Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.

• Lead with action: We are doers. We move fast with purpose, fearlessly blaze new trails, and fail fast and learn quickly, to achieve positive outcomes for our customers and the business. 
• People really matter: We win as a team. We care about all humans—our customers and our employees—achieving professional greatness and making a meaningful impact on the world.
• Ownership leads to results: When we say we’ll deliver, we deliver. We act responsibly with integrity, high standards, and hold ourselves accountable to the results of our actions.
• Expertise creates value: We are learners. We continuously build and share knowledge, invest in growing ourselves, and put expertise into action to fully realize our potential and goals.
• Transparency builds trust: We respectfully tell it as it is. We are direct, honest, and open with the information that matters, and communicate in a caring way that builds stronger trusted relationships with each other.