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Task Force Supervisor

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Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Responsibilities:

Assess needs and assumes supervisory roles across multiple yard locations to maintain smooth operations, Zūm standards, and KPI performance during times of transition, special projects or startup initiatives.
Ensures compliance with company policies, brand standards and local/state governing student transportation.
Analyze KPIs to identify areas for improvement and implement plans to drive performance enhancements.
Provide hands-on support, training, and mentorship to staff, fostering a culture of accountability and teamwork.
Step into leadership roles to guide and motivate teams during transitions or new program rollouts.
Collaborate with the training department to deliver classroom and behind-the-wheel training for School Bus Drivers, ensuring successful completion of testing and certification.
Oversee the throughput of driver instruction programs and ensure training standards are met.
Investigate customer service complaints, identifying root causes and implementing corrective actions to maintain high service standards.
Lead or support special projects as assigned, including startups, new programs, and safety initiatives to improve operational efficiency and safety outcomes.

Requirements:

Regulatory Knowledge: Thorough understanding of company regulations and state laws related to student transportation, with the ability to adapt to varying state requirements.
Training Expertise: Knowledge of adult learning techniques and ability to facilitate training for diverse groups.
Technical Skills: Proficient in word processing, spreadsheets, and basic math; strong computer literacy required.
Interpersonal Skills: Exceptional written and verbal communication skills, with the ability to interface effectively with diverse individuals.
Leadership: Proven ability to assess needs, implement solutions, and drive operational improvements in training and safety.
Travel Flexibility: Willingness to travel up to 95% of the time and work for extended periods at various locations.

$80,000 - $90,000 a year

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Average salary estimate

$85000 / YEARLY (est.)

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$80000K

$90000K

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What You Should Know About Task Force Supervisor, Zūm Services

Zūm is on the lookout for a dedicated Task Force Supervisor to join our mission of reimagining student transportation in the Bay Area, CA. We're not just providing transportation; we're creating a modern, integrated cloud-based platform that connects parents, drivers, schools, and districts to ensure children are transported safely and efficiently. As a Task Force Supervisor, you'll play a pivotal role in maintaining smooth operations across multiple yard locations, especially during transitions and special projects. Your responsibilities will include analyzing performance metrics to identify areas for improvement and implementing strategies to enhance our KPIs. If you thrive in leadership roles, this position will allow you to mentor staff and collaborate closely with our training team to ensure our School Bus Drivers are well-prepared and compliant with all regulations. With Zūm, you'll contribute to a culture of accountability and teamwork while investigating service complaints and leading special initiatives aimed at improving operational safety and efficiency. If you have a passion for working with diverse groups and a keen understanding of student transportation regulations, you'll find this opportunity fulfilling and impactful. Join us and help drive an era of safe, reliable, and sustainable transport for kids across America!

Frequently Asked Questions (FAQs) for Task Force Supervisor Role at Zūm Services

What are the main responsibilities of a Task Force Supervisor at Zūm?

As a Task Force Supervisor at Zūm, you'll be responsible for overseeing operations at multiple yard locations, ensuring that the company standards and KPIs are met. You'll analyze performance metrics to identify improvements, provide hands-on mentorship to staff, and lead training programs for School Bus Drivers. Your role will involve collaboration with various departments to address customer service complaints and guide teams during new program rollouts.