Sr Solution Architect

As a Sr Solution Architect at Zuora, your main duties include designing solutions using the full Zuora product suite, ensuring these solutions meet client business requirements, and leading the implementation process. You will also review technical deliverables for compliance, present complex architecture concepts, and liaise with our diverse team to deliver exceptional results.

To be considered for the Sr Solution Architect role at Zuora, candidates should have 5-10 years of order-to-cash delivery experience within the SaaS sector. A strong background in enterprise-level solution architecture, especially with billing and ERP systems, is crucial. Additionally, hands-on experience in project management and an understanding of Agile methodologies will greatly enhance your application.

At Zuora, the difference lies in our focus on the Subscription Economy and the collaborative team culture. You'll be directly engaging with clients to match their unique needs with Zuora solutions, making your role inherently more dynamic. You won't just be delivering a product; you'll be shaping how businesses connect with their customers through innovative, subscription-based models.

Zuora offers a hybrid work environment for the Sr Solution Architect role, enabling you to work both remotely and in our office located in Sydney. Team gatherings and in-person client meetings will require your presence at the office, but we promote a culture of flexibility, allowing you to balance personal and professional commitments.

Zuora provides an attractive benefits package for its Sr Solution Architects, which includes competitive compensation, medical, dental and vision insurance, flexible time off, paid holidays, parental leave, and a learning & development stipend, among other perks. Our commitment to inclusivity and mental wellness further enhances the employee experience.

To effectively gather client business requirements, I employ active listening and open-ended questioning to ensure I fully understand their needs. Using workshops and interviews with stakeholders allows me to obtain comprehensive insights and foster collaboration, ensuring all perspectives are recognized.

When designing solutions with Zuora’s product suite, I start by analyzing the client's needs and mapping their requirements to the available features. I ensure that the proposed solution architecture aligns with best practices and accommodates scalability while staying flexible to adjustments based on client feedback throughout the process.

Certainly! In my previous role, I led a cross-functional team in implementing an ERP integration for a large client. My involvement ranged from initial requirements gathering to leading the design workshops and ensuring successful testing and deployment. The project faced tight deadlines, but with strategic planning, we delivered on time and exceeded client expectations.

I have extensive experience working in Agile environments, where iterative development and regular stakeholder engagement keep projects on track. I facilitate daily stand-ups to address challenges and schedule sprint reviews to ensure alignment with client goals, creating a responsive and flexible development atmosphere.

Identifying risks early in an implementation involves thorough analysis of project scope, stakeholder input, and past project learnings. By conducting risk assessment sessions, I create a proactive management plan, addressing issues before they escalate by establishing clear communication channels and mitigation strategies.

Effective communication is vital in my role as a Solution Architect. I strive to translate complex technical concepts into relatable insights for various stakeholders, ensuring everyone is aligned. I also actively engage with clients to clarify requirements and set realistic expectations, which is essential for successful implementation.

I keep up with technology trends through continuous learning by attending webinars, engaging in professional groups, and subscribing to industry publications. This helps me stay informed about new technologies and best practices that could enhance Zuora’s solutions and benefit my clients.

Documentation serves as the backbone of any project I lead. It provides clarity, aligns expectations, and acts as a reference point for stakeholders throughout the project lifecycle. Well-maintained documentation also helps mitigate risks by documenting decisions and rationale, ensuring continuity even if team members change.

I have significant hands-on experience in data analysis and migration, where extracting insights from data sets informs solution architecture. I ensure seamless migrations using best practices, validating data accuracy during transitions and implementing robust data governance policies.

Client satisfaction is a priority for me, and I achieve this through regular check-ins, feedback sessions, and ensuring solutions meet their dynamic needs. After deployment, I conduct follow-up support to troubleshoot and refine our solutions, fostering long-term relationships and ensuring ongoing client success.