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What Would You Do?
Advice needed
3 answers
if you’re good with tools (like CRMs, helpdesk systems, analytics), tech-adjacent roles might be a great pivot.
honestly? CSMs are already halfway to Customer Success or even Product Support roles in tech. those usually pay better and value your experience with users
you’ve got ops, people management, communication, problem-solving. that’s a solid base. consider roles like:
I’m interested in transitioning from my role as a Customer Service Manager to higher-paying positions that align with my skills. Could you suggest some alternative roles that I should consider?