IT Support Staff

As an IT Support Staff member at 1840 & Company, your responsibilities would include managing support requests via phone, email, and our ticketing system, troubleshooting hardware and software issues, and maintaining IT systems. You'll play a critical role in optimizing our services by assessing incidents and service requests before they are handled by the IT back-end team.

To qualify for the IT Support Staff position at 1840 & Company, candidates should have completed IT-related training or possess a strong IT affinity. Previous experience in IT support is beneficial, along with proficiency in Microsoft Office applications and excellent communication skills in German (English skills are a bonus).

At 1840 & Company, we believe in fostering growth for our team. As an IT Support Staff member, you'll have the opportunity to work alongside talented professionals in the Business Process Outsourcing industry, enhancing your technical skills while working in a flexible environment that promotes professional development and work-life balance.

The work environment for IT Support Staff at 1840 & Company is flexible and encouraging, allowing for remote work that maximizes productivity and personal well-being. We prioritize a healthy work-life balance, enabling our employees to thrive both personally and professionally.

To apply for the IT Support Staff role at 1840 & Company, please visit our dedicated jobs portal at jobs.1840andco.com. There, you can explore the full details of the position and submit your application online.

In answering this question, focus on specific examples from your previous roles where you diagnosed and resolved technical issues. Share methodologies you used and highlight any relevant software or tools you are proficient in.

Talk about your approach to evaluating the urgency and impact of requests. Mention any ticketing systems you have used and how you determined which issues to escalate to the IT back-end team.

Showcase your customer service skills by emphasizing your ability to listen actively and empathize with the customer. Detail how you would calm them down, assure them you are working on the issue, and provide updates during the resolution process.

Be sure to mention specific tools you've used in the past, such as ticketing systems (like Jira or ServiceNow), remote support software, and any skills in managing Windows and Linux operating systems, showcasing your technical expertise.

Provide a specific example of a process that you improved. Detail what the challenge was, what steps you took to enhance the process, and the positive outcomes that resulted.

Discuss the resources you use, such as online courses, tech blogs, forums, or relevant certifications. Mention how continuous learning is integral to your professional development and helps in your role as IT support.

Outline your systematic approach to installation and configuration, including any checklists or procedures you typically follow. Highlight your attention to detail and adherence to best practices.

Emphasize the importance of translating technical jargon into layman’s terms. Share examples of how you've communicated complex information clearly to help others understand.

Acknowledge the potential challenges such as handling high-pressure situations or maintaining patience with difficult users. Reflect on the importance of problem-solving skills and emotional intelligence in overcoming these challenges.

Customize your answer by expressing admiration for the company’s mission of connecting businesses with top-tier talent. Discuss how your values align with their commitment to professional growth and work-life balance.