Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Manager - Public Sector image - Rise Careers
Job details

Customer Success Manager - Public Sector

Description

About Us

The 4M story is one you likely haven’t heard before. We're on a mission to create a global map of the subsurface - doing for the world below ground what Google Maps did for the world above. Achieving this vision requires cutting-edge products and technology, which come to life through strong, collaborative teams of talented people who thrive on innovation and tackling complex challenges.


The Opportunity

We’re seeking a data-driven and action-oriented Customer Success Manager to join our team. In this role, you’ll be responsible for driving customer adoption, uncovering growth opportunities, and ensuring our clients achieve maximum value from our product. You’ll work closely with cross-functional teams and apply a methodical approach to account planning, strategy, and execution, helping us shape the future of utility data.


Key Responsibilities

  • Build and maintain strong, strategic relationships with a dedicated portfolio of customers, ensuring their success and satisfaction.
  • Develop and execute data-driven strategies to drive customer engagement, product adoption, and long-term retention.
  • Take full ownership of accounts, managing the entire lifecycle from onboarding to renewal, while proactively mitigating risks and positioning for growth.
  • Serve as the primary point of contact for escalations, ensuring swift resolution and customer satisfaction.
  • Collaborate with Sales, Product, and Marketing teams to identify expansion opportunities and optimize customer outcomes.
  • Leverage data and BI tools to track customer health, usage, and value realization, using insights to inform strategic decisions.
  • Advocate for customers internally, ensuring their feedback shapes product improvements and driving adoption of best practices.

Requirements
  • Minimum 5 years as a Customer Success Manager, ideally in a Series A/B startup with evolving product-market fit.
  • Previous experience working with state and local governments, with a strong focus on Departments of Transportation (DOTs), and understanding their unique needs and challenges.  
  • Proven track record of driving user adoption and identifying growth opportunities within key accounts.
  • Adaptable and resourceful, thriving in dynamic environments and embracing change.
  • Passionate about delivering exceptional customer experiences and driving business impact.
  • Skilled in BI tools and data analysis, with the ability to derive actionable insights.
  • Exceptional communicator, capable of engaging effectively at all levels, including executive stakeholders.
  • Data-driven, action-oriented, and deeply invested in product and user experience.
  • Collaborative team player with a strong sense of accountability and ownership.


Preferred Qualifications:

  • Expertise in project and change management frameworks (PMP or CM certifications preferred).
  • Consulting experience prior to entering the tech industry is a plus.


Diverse Perspective

We believe that innovation thrives when diverse perspectives come together to solve complex challenges. That’s why we actively seek individuals who bring a wide range of life experiences, educational backgrounds, cultural perspectives, and work experiences. We invite you to share how your unique perspective will contribute to our team and help us drive success.


Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Be part of a dedicated team at Hackensack Meridian Health, ensuring high-quality patient care as a Monitor Technician.

Join Hybrid Beverly Hills, California, United States
Posted 11 days ago

We are looking for a dedicated Client Relations Center Coordinator to enhance client experiences at Hermès through outstanding communication and customer support.

Posted 6 days ago

At Sunrise Senior Living, you can make a meaningful impact on residents' lives as a Wellness Nurse, ensuring high quality resident services are delivered.

Photo of the Rise User
Posted 13 days ago

Become a part of Fort Worth’s vibrant Park & Recreation team as a Food & Beverage Attendant at Meadowbrook Golf Course, providing excellent customer service and food prep.

Photo of the Rise User

Join Athletico as a Physical Therapy Aide and help transform lives through exceptional rehabilitative care in Westland, MI.

Photo of the Rise User
Posted 13 days ago

Lead the Managed Services Contact Center at Visa, focusing on client care and innovative payment solutions.

Photo of the Rise User

Step into a rewarding role as a Key Lead at Abercrombie & Fitch Co., where your focus on customer experience will shape the store's success.

UNAVAILABLE Hybrid SUGAR LAND
Posted 4 days ago

Become a vital part of the dedicated team at St. Luke's Health–Sugar Land Hospital as an Emergency Room Registered Nurse.

Photo of the Rise User

Join Allied Universal® as a GSOC Analyst and contribute to high-profile security operations and management.

Photo of the Rise User
Informa Group Plc. Hybrid 2385 NW Executive Center Dr, Boca Raton, FL 33431, USA
Posted yesterday

Taylor & Francis is looking for a dedicated Customer Service Representative to enhance customer satisfaction through exceptional service in a hybrid work environment.

Photo of the Rise User
Posted 4 days ago

Join Volunteers of America, Utah as a Peer Support Specialist to empower individuals experiencing homelessness through dedicated peer support and case management.

Posted 12 days ago

Join Fidelity as a Service Delivery Representative to deliver outstanding client support in a flexible hybrid working environment.

Posted 13 days ago

Peaksware/MakeMusic seeks a customer-focused Seasonal Customer Service Representative to streamline order processing during the busy back-to-school season.

We’re building a map. The first digitized & up-to-date map of subsurface utilities. One reliable source of truth, that gives all stakeholders the confidence they need to plan, design and construct large scale infrastructure projects. Our techno...

2 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere