Clinical Office Assistant - EP

Get a free resume review

Department:

02051 AMG Highway 50 - Cardiology: Electrophysiology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Monday, Tuesday, Thursday, and Friday from 8am-4:30pm in the Kenosha location. During training, will require travel to St. Luke's in Milwaukee as well as Mount Pleasant.

Major Responsibilities:

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Graduate.

Experience Required:

Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Knowledge, Skills & Abilities Required:

Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
Ability to operate standard office equipment.

Physical Requirements and Working Conditions:

Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
Must be able to occasionally lift items weighing up to 20 lbs.
Must have functional speech, vision, and hearing.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$20.40 - $30.60

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Average salary estimate

$25500 / YEARLY (est.)

min

max

$20400K

$30600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Clinical Office Assistant - EP, aah

Are you looking to jump into a rewarding role within the healthcare field? Join the team at Advocate Health as a Clinical Office Assistant - EP at the Aurora Medical Center Kenosha! In this dynamic and fast-paced position, you'll be the welcoming face for our patients and visitors, ensuring they receive top-notch service from the moment they walk in. Your daily tasks will include scheduling appointments, collecting insurance co-payments, and diligently maintaining the office calendar. You’ll thrive in this role if you enjoy multitasking – you’ll answer phones, triage clinical inquiries, and even assist with assembling medical records. Advocate Health is committed to your professional development as you assist with various administrative tasks, from processing billing forms to generating reports. Your organizational skills will shine as you keep everything running smoothly in our vibrant office environment. The position requires you to work four days a week from 8 AM to 4:30 PM, with potential travel for training sessions. With a supportive work culture and comprehensive benefits packages, including paid time off and health benefits, this is more than just a job; it's the beginning of a fulfilling career in healthcare. If you’re a high school graduate with experience in customer service, and are ready to make a difference in people's lives, then we can't wait to see your application! Dive into health care with Advocate Health today!

Frequently Asked Questions (FAQs) for Clinical Office Assistant - EP Role at aah

What are the responsibilities of a Clinical Office Assistant - EP at Advocate Health?

As a Clinical Office Assistant - EP at Advocate Health, you will be responsible for greeting and assisting patients, scheduling appointments, managing calendars, and handling administrative tasks such as answering phones and processing medical records. You will also coordinate patient appointments with other areas, ensuring a seamless experience for our patients.