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Field Access Specialist (Immunology, Island Wide)

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

Purpose

The Field Access Specialist (FAS) acts as an alternative in-office resource that is available to address Health Care Provider (HCP) questions about patient access. The FAS calls directly on HCP offices in their assigned, specific geography to answer questions about patient access & reimbursement in support of the assigned portfolio. The FAS provides expertise on coverage and common access and reimbursement challenges affecting assigned AbbVie products. The FAS responsibilities include educating on the access and reimbursement support tools available from AbbVie, advising HCPs on patient prescription status and program eligibility, and educating HCP offices on payer processes and procedures.

Responsibilities

  • Educate Health Care Providers (HCPs) on patient support programs, including access and reimbursement support tools and services
  • Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution
  • Educate on resources available to address access issues
  • Provide local expertise in regards to national/regional payor policies in order to educate providers on payer issues, coding changes, and appropriate claims submission processes
  • Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility
  • Report back payer trends related for approved products to Patient Services and Managed Health Care (MHC) account management teams
  • Establish and maintain relationships with appropriate providers within territory
  • Remain current on key managed care, reimbursement, and policy activities

Qualifications

Qualifications

  • Bachelor’s degree is required.
  • At least 5 years of experience in pharmaceutical products business with at least 3 years of experience in Managed Health Care, Payer Account Management, and/or Access and Reimbursement
  • Thorough understanding of the technical payer policy processes, systems and requirements for coverage, coding and payment for specialty medicines
  • Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services
  • Strong understanding and ability to communicate technical elements of coding and billing requirements at the National and Regional level across all settings of care
  • Comprehensive understanding of Parts A, B, C and D or Medicare and associated reimbursement dynamics
  • Strong understanding of drug acquisition and dispensing in the relevant therapeutic areas space (Specialty Pharmacies, Specialty Distributors and white-bagging, etc.)
  • Strong understanding of access and reimbursement support service centers and how to effectively interact in a compliant fashion
  • Excellent territory and account management skills
  • Valid driver’s license is required. 

Key Stakeholders 

Assigned territory customers

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

​​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

  • This job is eligible to participate in our short-term incentive programs. ​​

​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Field Access Specialist (Immunology, Island Wide) , AbbVie

Join AbbVie as a Field Access Specialist in Immunology, based in the vibrant city of San Juan, Puerto Rico! At AbbVie, we are on a mission to create innovative solutions that address pressing health issues and improve patient lives. As a Field Access Specialist, you'll serve as an essential resource for healthcare providers, answering their queries about patient access and reimbursement regarding our pharmaceutical products. Your expertise will guide them through coverage challenges and help them understand our access support tools. You will directly engage with healthcare provider offices, providing valuable education on solutions available to overcome access hurdles. You'll also communicate essential information on prescription status and payer processes while keeping up with the latest trends in managed care and reimbursement. This role requires a comprehensive understanding of Medicare dynamics and the nuances of specialty medicines. With a robust background in managed care and patient access, you'll foster relationships and contribute to our overall mission of transforming lives through medical innovation. If you're ready to make a difference in immunology and help navigate patient access challenges, AbbVie is the perfect place for you!

Frequently Asked Questions (FAQs) for Field Access Specialist (Immunology, Island Wide) Role at AbbVie
What are the main responsibilities of a Field Access Specialist at AbbVie?

As a Field Access Specialist at AbbVie, your primary responsibilities include educating healthcare providers on patient support programs and reimbursement tools, guiding HCPs through access options and challenges, maintaining strong relationships with providers, and remaining up-to-date with payer policies and trends relevant to our products.

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What qualifications are needed for the Field Access Specialist role at AbbVie?

To qualify for the Field Access Specialist role at AbbVie, candidates should possess a bachelor's degree, have at least five years of experience in the pharmaceutical industry with three years specifically in Managed Health Care or Access and Reimbursement, and demonstrate a strong understanding of payer policy processes, the Medicare system, and the specialty medication landscape.

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How does a Field Access Specialist assist healthcare providers at AbbVie?

A Field Access Specialist assists healthcare providers by addressing their questions regarding patient access and reimbursement, offering insights into payer processes, educating them on available support resources, and providing updates on prescription statuses and eligibility for AbbVie products.

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Can you explain the significance of the Field Access Specialist position in immunology at AbbVie?

The Field Access Specialist plays a crucial role in immunology at AbbVie by ensuring that healthcare providers have the necessary information and resources to effectively navigate patient access and reimbursement challenges. This position directly supports our mission to enhance patient outcomes through improved access to essential medications.

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What is the work environment like for a Field Access Specialist at AbbVie?

The work environment for a Field Access Specialist at AbbVie is dynamic and engaging, involving direct interaction with healthcare providers in the field. You'll be part of a collaborative team dedicated to advancing patient care, with a focus on delivering meaningful support in immunology and beyond.

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Common Interview Questions for Field Access Specialist (Immunology, Island Wide)
What experience do you have in managed health care and how does it relate to the Field Access Specialist role?

Discuss your past roles in managed health care, focusing on specific examples where you successfully navigated reimbursement issues or collaborated with healthcare providers to resolve access challenges. Highlight your understanding of payer systems and how this experience will benefit you at AbbVie.

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How would you educate a healthcare provider about a complex reimbursement issue?

Detail your approach to simplifying complex information for healthcare providers, perhaps by using clear examples or tools. Emphasize your ability to communicate technical topics effectively, ensuring that providers feel confident in understanding the reimbursement process.

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What strategies do you employ to build relationships with healthcare providers?

Talk about the importance of effective communication, being approachable, and the consistency of your outreach efforts. Share techniques that have worked for you in the past, such as follow-up meetings or providing valuable insights that address their specific needs.

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Can you give an example of a time you resolved a conflict related to patient access?

Provide a specific instance where you encountered a conflict over patient access and explain how you navigated the situation. Highlight your problem-solving skills and ability to involve appropriate stakeholders to reach a resolution that benefited the patient.

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What do you believe are the biggest challenges in patient access today?

Discuss current challenges such as changes in payer policies, reimbursement complexities, and the need for effective communication between providers and insurers. Use this opportunity to show your awareness of industry trends and how they may affect your role.

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How do you stay informed about changes in healthcare regulations and payer policies?

Mention your commitment to continuous learning through industry publications, webinars, and professional networks. You could also list specific resources you rely on to keep up-to-date with the latest in managed care and reimbursement.

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Describe your experience with specialty pharmacies and how it relates to access and reimbursement.

Share insights from your experience working with specialty pharmacies, touching on your understanding of their role in patient access and the importance of collaboration to ensure medications are accessible for patients.

Join Rise to see the full answer
How do you prioritize your workload when dealing with multiple healthcare providers?

Explain your time management strategies, such as using a priority matrix or digital tools to track your interactions with providers. Emphasize the importance of being responsive and ensuring that all providers receive timely support.

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What tools or resources do you use to track access issues and trends?

Discuss any software or methodologies you've used to document access challenges and analyze trends. Highlight your ability to leverage data to improve patient support strategies and enhance your communication with healthcare providers.

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Why do you want to work as a Field Access Specialist at AbbVie?

Express your passion for making a difference in patient outcomes and how AbbVie's mission aligns with your values. Discuss what excites you about the opportunity to work in immunology and your commitment to providing the best support for healthcare providers.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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DATE POSTED
March 14, 2025

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