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Senior Salesforce Platform Engineer

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

Come to work each day with an inclusive and collaborative Business technology team! As a Senior Salesforce Platform Engineer in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

***This is a hybrid role based in Lake County, IL***

Work collaboratively with technology and business groups to conceive, design, engineer, and implement data, software, and technology solutions that solve significant scientific or business problems. Investigate, identify, and implement state-of-the-art technology platforms that drive productivity and efficiency gains in own function and throughout multiple business areas. Contribute to advancement of technology in area of expertise. Develop productive collaborations and communications with other groups across multiple disciplines. . Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.

Responsibilities

  • Understand, design, implement, demonstrate and deploy Salesforce Technology solutions using Point and click OOO features, Apex, Triggers, LWC, REST/SOAP integrations by studying Business needs, futuristic use cases, system data flows, work processes, investigating the production problems.
  • Serve as the Technical expert to lead projects and technical staff to implement new solutions, new products or operational improvements.
  • Analyzes and resolves technical problems using analytical problem-solving techniques/methods.
  • Conducting the design and code reviews, identifying the system or process or solution gaps, and constructing or providing recommendation for corrective actions, planning and executing the preventive measures.
  • Creating design patterns/models, coding best practices for vendors and other staff members to follow.
  • Studying the Salesforce Release Notes and bringing the PoV on new features that can be incorporated into system and business processes.
  • Conducting POC for the new features, documenting and demonstrating the observations and learnings, constructing the Business Use Case, cost estimation and execution plan for them.
  • Highly autonomous and productive in performing activities, requiring minimal direction from the Supervisor. Accountable for total project scope, budget, completion within budget constraints and scheduled completion date. Accountable for successful and timely completion of all tasks/projects under direct and matrix control.
  • Constructing the Technical specifications and technical design documents.
  • Provides Technical leadership and mentors and consults vendors or less experienced staff in planning, procedures and best practices.
  • Identify the ambiguities, risks for the Projects and identifying the mitigation plans.
  • Working with Product Owners, Program Managers, Business analysts, Solution Architects, Application Architects for new projects and maintaining good relationships with cross functional teams.
  • Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.

Qualifications

Required:

  • Bachelor’s Degree with 6 years of experience; Master’s Degree with 5 years of experience; PhD with 0 years of experience.
  • Possess thorough theoretical and practical understanding of own discipline
  • Proven implementation of creative technology solutions that advanced the business.
  • Excellent written and oral English communication skills.
  • Must have 6 years of each of the following:
    • Salesforce administration and development experience.
    • Designing & implementing new processes & facilitating user adoption;
    • Identifying & analyzing upstream & downstream impact analysis through applications, systems, & processes.
    • Building custom applications with triggers/Apex code/Aura/LWC/SOAP/REST Integration, Flows and Platform Events.
    • Writing SOQL/SOSL & SQL with any RDBMS (e.g. SQL Server/Oracle/DB2)

Exp may be gained concurrently.

  • Salesforce.com Administrator certification.
  • Salesforce.com Platform Developer I
  • Salesforce.com Platform Developer II

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

​​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

  • This job is eligible to participate in our short-term incentive programs. ​​

​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$115000 / YEARLY (est.)
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$100000K
$130000K

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What You Should Know About Senior Salesforce Platform Engineer, AbbVie

Join our dynamic Business Technology Solutions (BTS) team at AbbVie as a Senior Salesforce Platform Engineer based in Mettawa, IL! In this role, you'll play a pivotal part in our digital transformation journey, utilizing your expertise to create innovative Salesforce technology solutions that truly make a difference. Your day-to-day will involve collaborating with multifaceted technology and business groups to design, develop, and implement cutting-edge software and data solutions. Imagine the thrill of leading projects that not only solve significant problems but also enhance patient care globally. You'll harness your skills in Salesforce administration, custom application development, and integration techniques to drive efficiencies and productivity across various business functions. You'll also mentor other team members, share insights on Salesforce best practices, and conduct design reviews, all while working within a vibrant team culture. As you navigate through understanding business needs, you'll be responsible for implementing advanced technology platforms that offer real-world solutions. With strong written and verbal communication skills, you’ll deliver clear solutions that bridge gaps and elevate operational capabilities. If you're passionate about leveraging technology for meaningful change and are looking to make a lasting impact in the biopharma industry, this is the perfect role for you at AbbVie!

Frequently Asked Questions (FAQs) for Senior Salesforce Platform Engineer Role at AbbVie
What are the key responsibilities of a Senior Salesforce Platform Engineer at AbbVie?

As a Senior Salesforce Platform Engineer at AbbVie, you will be responsible for designing, developing, and implementing Salesforce technology solutions. Your key responsibilities include collaborating with cross-functional teams to create efficient workflows, managing the deployment of custom applications, and serving as a technical expert to lead project initiatives. You will also conduct code reviews, mentor team members, and ensure compliance with corporate standards throughout the solution development lifecycle.

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What qualifications are necessary to become a Senior Salesforce Platform Engineer at AbbVie?

To qualify as a Senior Salesforce Platform Engineer at AbbVie, you should possess a Bachelor’s degree with at least six years of relevant experience or a Master’s degree with five years. Strong expertise in Salesforce administration and development is critical, along with proven skills in designing new processes, custom application building, and integration methods. Certifications such as Salesforce.com Administrator and Platform Developer I & II are also essential to demonstrate your qualifications.

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How does the hybrid work model impact the Senior Salesforce Platform Engineer position at AbbVie?

The hybrid work model at AbbVie allows Senior Salesforce Platform Engineers to enjoy the flexibility of both in-office and remote working arrangements. This model enhances productivity by fostering collaboration while also giving employees the opportunity to engage in a healthy work-life balance. You'll be working within a connected environment where teamwork thrives, ultimately driving innovation in the biopharma space.

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What are the opportunities for career development as a Senior Salesforce Platform Engineer at AbbVie?

AbbVie offers various opportunities for career development for Senior Salesforce Platform Engineers. You will have access to mentorship programs, ongoing training, and the ability to lead significant projects that can further enhance your skills. Additionally, AbbVie encourages cross-functional collaboration, allowing you to gain insights from various business areas and expand your professional network, which is integral for career advancement.

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What type of projects will a Senior Salesforce Platform Engineer work on at AbbVie?

At AbbVie, Senior Salesforce Platform Engineers will work on diverse projects that contribute to digital transformation. These projects may include designing and implementing CRM solutions, enhancing data integration processes, and optimizing applications to drive efficiency. You will also play a key role in conducting proof-of-concept initiatives for new Salesforce features, ensuring solutions align with business needs and objectives.

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Common Interview Questions for Senior Salesforce Platform Engineer
Can you describe your experience with Salesforce development and administration?

When answering this question, be candid about your years of experience, specific projects, and outcomes you've achieved using Salesforce. Highlight any relevant certifications, demonstrate your problem-solving skills, and discuss how you've successfully implemented new processes that benefited the organization.

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How do you approach troubleshooting technical issues within Salesforce?

Discuss your systematic approach to troubleshooting—how you identify the issue, analyze potential causes, and resolve it. Provide examples of past experiences where you navigated complex problems and explain the methods you used to arrive at efficient solutions.

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What strategies do you use for effective communication with cross-functional teams?

Emphasize the importance of clear, concise communication. Share methods you've found effective, like utilizing collaborative tools, regular check-ins, and visual aids. Discuss your understanding of different stakeholders' perspectives and how you've successfully bridged gaps in communication.

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Can you provide an example of a significant project you've led in Salesforce?

Choose a project where you played a key role and describe your responsibilities, the challenges faced, and the outcomes. Focus on your leadership skills, teamwork, and how you ensured project success while meeting deadlines and addressing stakeholder needs.

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How do you keep up with the latest Salesforce features and updates?

Demonstrate your commitment to continuous learning by discussing resources you utilize, such as Salesforce Trailhead, webinars, and community forums. Mention how you apply new features or improvements to existing workflows, ensuring your solutions are always aligned with best practices.

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Describe a time when you had to mentor or train a junior team member.

Share specific examples of how you've provided guidance, helped them develop their skills, or supported them through challenges. Talk about your mentorship style and how you foster a positive learning environment to help others succeed.

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What considerations do you make when designing Salesforce solutions?

Talk about your holistic approach, considering factors such as user experience, scalability, efficiency, and compliance. Provide examples of how you've balanced technical requirements with business needs in past projects.

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How would you manage competing priorities in a project?

Discuss your time management and prioritization strategies, like using tools or methods to assess impact versus effort. Provide an example of a past experience where you successfully managed multiple tasks while maintaining project quality.

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What is your experience with Salesforce integrations?

Outline your experience with various integration methodologies like REST and SOAP APIs. Provide examples of projects where you integrated Salesforce with other systems, detailing both the challenges faced and the successful outcomes.

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How do you ensure data quality and integrity in Salesforce?

Talk about the processes you rely on to maintain data quality, such as regular audits, cleaning processes, and validation rules. Share a situation where your diligence in maintaining data integrity had a significant impact on project outcomes.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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