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Specialty Representative, Psychiatry - Richmond, VA

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.

Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.

  • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
  • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
  • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
  • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
  • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
  • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

Qualifications

Qualifications

  • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required
  • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required
  • Proven track record of leadership success and solid presentation skills. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities.
  • Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Operates effectively in a matrix environment.
  • Preferred: Proven track record of success in sales performance within respective therapeutic areas.
  • Preferred: Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred.
  • Preferred: Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders
  • Preferred: English language proficiency verbally and in writing (for all non-English speaking countries).
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.

Key Stakeholders 

External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.
Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

​​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

  • This job is eligible to participate in our short-term incentive programs. ​​

​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$85000 / YEARLY (est.)
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$70000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Specialty Representative, Psychiatry - Richmond, VA, AbbVie

Join AbbVie as a Specialty Representative in Psychiatry right here in Richmond, VA, where you'll become an integral part of a dynamic team dedicated to making a real difference in the lives of individuals dealing with mental health challenges. This is more than just a job—it's about executing a brand strategy that truly puts patients at the center of everything we do. You'll be responsible for managing your territory and fostering strong relationships with healthcare providers. Through effective sales techniques and a commitment to understanding customer needs, you will help AbbVie achieve its marketing goals and financial targets. Expect to engage in continuous learning about the psychiatry landscape, keeping abreast of the needs and expectations of medical professionals. You’ll be creating tailored call plans, outperforming sales objectives, and tackling any challenges head-on to support our brand’s growth. Bring your expertise and passion for meaningful customer engagement, and you’ll find a rewarding career with room for growth at AbbVie, where integrity and innovation are at the forefront of what we do.

Frequently Asked Questions (FAQs) for Specialty Representative, Psychiatry - Richmond, VA Role at AbbVie
What are the responsibilities of a Specialty Representative at AbbVie in Richmond, VA?

As a Specialty Representative in Richmond, VA, you will execute brand strategies and sales performance while effectively managing your assigned territory. Your primary responsibilities include building relationships with healthcare providers, delivering on sales and marketing objectives, and developing a deep understanding of customer needs and market dynamics. You'll create pre-call plans, conduct evaluations of your performance, and continuously adapt to optimize your selling approach.

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What qualifications are needed for the Specialty Representative role at AbbVie?

To qualify as a Specialty Representative at AbbVie, you should ideally have a bachelor's degree in health, sciences, pharmacy, or a business-related field. However, relevant industry experience can substitute for formal education. Candidates should possess at least five years of experience in a similar role, with a strong track record in the pharmaceutical or healthcare industry preferred. Excellent communication skills, business acumen, and the ability to operate effectively in a matrix environment are also essential.

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How does AbbVie support the development of its Specialty Representatives?

At AbbVie, support for Specialty Representatives comes in various forms, including training programs that enhance your skills in sales performance and customer relationship management. You’ll also benefit from mentorship opportunities to continually learn about the psychiatric field and AbbVie’s competitive landscape. Additionally, regular performance evaluations and feedback sessions ensure you have the tools and insights needed for your personal and professional growth.

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What skills are essential for a Specialty Representative at AbbVie?

Essential skills for a Specialty Representative at AbbVie include strong communication and presentation skills, the ability to adapt your sales approach based on customer behavior, and a strategic mindset for effective territory management. Proficiency in navigating business systems and tools, along with strong analytical skills to interpret market dynamics, are vital for your success in this role. A thorough knowledge of the pharmaceutical industry's regulatory environment is also crucial.

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What benefits does AbbVie offer to Specialty Representatives?

AbbVie offers a comprehensive benefits package for Specialty Representatives, including paid time off, medical/dental/vision insurance, and a 401(k) plan. Moreover, the role is eligible for short-term incentive programs. The overall compensation reflects individual experience and is aligned with industry standards, ensuring you are rewarded for your commitment to excellence in this position.

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Common Interview Questions for Specialty Representative, Psychiatry - Richmond, VA
How do you approach building relationships with healthcare providers as a Specialty Representative?

When building relationships with healthcare providers, I focus on understanding their needs and challenges deeply. By actively listening and tailoring solutions that address their specific concerns, I establish trust and create a collaborative partnership. I also follow up consistently to ensure their needs are continuously met.

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Can you describe a time when you overcame an objection during a sales call?

Certainly! In a past role, I faced resistance when introducing a new medication. I took the time to understand the provider's concerns about side effects and effectiveness. I then presented robust clinical data and patient testimonials, which helped alleviate their worries and led to a successful sale.

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What is your strategy for achieving quarterly sales targets?

My strategy for achieving quarterly sales targets involves thorough planning and monitoring my performance metrics closely. I start by analyzing past sales data, then set clear, achievable goals. Regular check-ins with my team and adjusting my tactics based on feedback and market changes keep me aligned with targets.

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How do you keep up to date with developments in the psychiatry field?

I make it a priority to stay updated by following reputable medical journals, attending seminars, and participating in online training courses. Networking with industry peers and engaging in discussions through professional forums also helps me keep abreast of current trends and emerging research in the psychiatry field.

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How would you handle a difficult conversation with a healthcare provider?

Handling difficult conversations requires empathy and clarity. I would approach the conversation by actively listening to their concerns, showing understanding, and ensuring that I communicate my points clearly. I aim to find common ground and focus on solutions to enhance our partnership.

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What techniques do you use to analyze your territory?

I use data-driven techniques to analyze my territory, such as mapping sales performance metrics, identifying high-potential accounts, and tracking market trends. I combine this with qualitative research, including conversations with local stakeholders, to develop a comprehensive understanding of the area.

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What makes you a good fit for the Specialty Representative position at AbbVie?

My extensive background in sales and knowledge of the pharmaceutical industry align perfectly with AbbVie's mission and values. I'm committed to patient-centered care and firmly believe in the effectiveness of AbbVie's products. My adaptable nature and proactive approach will contribute to building strong relationships with healthcare providers.

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How do you ensure compliance with healthcare regulations in your sales practices?

I ensure compliance by constantly staying informed about the latest regulations and best practices within the industry. Participating in compliance training and collaborating closely with my legal and compliance teams also helps guarantee that all sales practices meet industry standards.

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What do you consider when developing a call plan?

When developing a call plan, I take into account factors such as target audience, specific patient needs, potential objections, and competitive landscape. Setting specific, measurable objectives helps in optimizing my approach for each account while ensuring I maximize impact in the field.

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Describe your experience with collaborative selling.

Collaborative selling is something I highly value. In my previous roles, I often partnered with other team members and departments to create comprehensive solutions for healthcare providers. This teamwork not only enhanced our offerings but also provided a unified front, increasing trust and stronger relationships with our customers.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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Full-time, on-site
DATE POSTED
March 21, 2025

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