Hollister Co. - Assistant Manager, Asheville

The Assistant Manager at Hollister Co. in Asheville is responsible for driving sales results, overseeing daily store operations, and delivering best-in-class customer service. This role involves managing team recruitment, training, and development, ensuring store presentation aligns with brand standards, and handling store and stockroom operations effectively.

To apply for the Assistant Manager position at Hollister Co., you should have a Bachelor’s degree or at least one year of supervisory experience in a customer-facing role. Strong problem-solving skills, inclusion and diversity awareness, and excellent interpersonal abilities are essential to thrive in this position.

Hollister Co. is committed to promoting from within, providing Assistant Managers with training and development opportunities for career advancement. This encourages growth within the organization, helping you to build a successful career path as a future leader.

As an Assistant Manager at Hollister Co. in Asheville, you’ll enjoy various benefits, including competitive compensation, Paid Time Off, a Quarterly Incentive Bonus Program, merchandise discounts, medical, dental, and vision insurance, life and disability insurance, and a 401(K) plan with company match.

The company culture at Hollister Co. is defined by inclusivity and support for team members. We value diversity and embrace our associates, encouraging them to bring their authentic selves to work. Our focus is on creating a sense of belonging while delivering exceptional customer experiences.

In answering this question, focus on specific examples of your leadership style, how you motivate your team, delegate tasks, and resolve conflicts. Highlight any measurable results you've achieved, such as improved sales or team engagement.

When discussing difficult customers, emphasize your problem-solving abilities. Describe a situation where you turned a negative experience into a positive one through effective communication and customer service skills.

Outline specific sales strategies you’ve used in the past, such as analyzing sales data, identifying trends, and implementing promotional events. Highlight how collaboration with your team leads to successful outcomes.

Explain your structured approach to onboarding and training, discussing the importance of mentorship and hands-on experience. Share anecdotes that showcase your strengths as a trainer.

Discuss how effective store presentation attracts customers, enhances their shopping experience, and informs product placement. Mention specific techniques you’ve implemented in past roles that boosted sales.

Describe your time management strategies, emphasizing your ability to assess urgency and importance. Provide examples of how prioritizing tasks led to improved store performance.

Discuss your familiarity with inventory systems and practices. Highlight experiences where your attention to detail improved stock accuracy and contributed to operational efficiency.

Talk about your approach to fostering a customer-centric culture, including staff training, feedback collection, and customer engagement initiatives that enhance overall satisfaction.

Share your connection to the brand and its values. Discuss what excites you about the company culture and how you see yourself contributing to its mission.

Choose a relevant team project that highlights your leadership skills. Explain your role, objectives, and the outcome, focusing on how collaboration and communication were key to success.