Hollister Co. - Assistant Manager, Cherryvale - job 1 of 2

As an Assistant Manager at Hollister Co., you will have a variety of responsibilities that include driving sales results, overseeing daily store operations, managing staffing, scheduling, and payroll, as well as leading training and development efforts for your team. It's a role that combines strategic analysis with creative decision-making and a focus on delivering exceptional customer service.

To be considered for the Assistant Manager position at Hollister Co., you typically need a bachelor's degree or at least one year of supervisory experience in a customer-facing role. Strong problem-solving skills, inclusion and diversity awareness, and excellent interpersonal communication abilities are crucial. A passion for fashion and a self-starter mindset are also key attributes for success in this role.

Hollister Co. places a strong emphasis on promoting from within. As an Assistant Manager, you'll receive training and development opportunities designed to advance your career within the company. The supportive environment encourages you to refine your skills and step into future leadership roles in the store’s organization.

Working as an Assistant Manager at Hollister Co. comes with a range of benefits, including competitive compensation, paid time off, a quarterly incentive bonus program, and access to medical, dental, and vision insurance. You'll also enjoy a merchandise discount, paid volunteer days, and a 401(K) savings plan with company match, along with various associate assistance programs.

Store presentation for an Assistant Manager at Hollister Co. involves overseeing the sales floor's visual aspects, including floorset updates, product placement, and styling recommendations. Your creative input is vital in ensuring the store reflects our brand identity and resonates with our diverse customer base, creating an inviting shopping experience.

In answering this question, highlight your previous roles and how you've effectively led teams, focusing on specific achievements in team performance, such as increased sales, improved customer service ratings, or successful training initiatives.

Share your approach to prioritization, which might include assessing the urgency of tasks, delegating responsibilities when appropriate, and utilizing time management strategies to ensure all operations run smoothly during peak times.

Discuss specific strategies that you have successfully implemented in past roles. This can involve personalizing customer interactions, training staff on best customer service practices, and continuously gathering customer feedback to make improvements.

Explain how you keep your morale high, perhaps by celebrating team successes, providing regular feedback, and creating a supportive and inclusive work environment. Mentioning specific examples can strengthen your response.

Answer by outlining your operational strategies during busy times, such as effective staff scheduling, clear delegation of duties, and focused communication to keep everyone aligned and on task.

Discuss your experience with inventory control systems, your approach to conducting regular audits, and how you ensure stock is well-managed to meet customer demand without overstocking.

Provide a detailed example of a past marketing campaign you managed or contributed to, outlining the objective, strategy, outcome, and how it positively impacted sales or brand awareness.

Explain your conflict resolution skills by describing a specific situation where you successfully managed a challenging team member. Focus on communication, empathy, and outlining steps you took to resolve the issue.

Sharing your genuine interest in Hollister Co.'s brand values and commitment to inclusivity and personal expression can resonate well. Talk about how these align with your own values and career goals, and mention your passion for fashion and customer service.

In your answer, align your career aspirations with Hollister Co.’s growth opportunities, discussing how you aim to leverage this Assistant Manager experience to develop essential skills and pursue leadership roles within the company.