AM Server (Weekends) - Garage Bar

As an AM Server at 21c Museum Hotels, your responsibilities include intuitively engaging with guests, serving food and beverages efficiently, and ensuring cleanliness in the service area. You will also be required to maintain knowledge of menu items and effectively promote sales to enhance the dining experience.

To qualify for the AM Server position at Garage Bar, you need a high school diploma or equivalent education, strong communication skills, and the ability to work flexible hours, particularly nights and weekends. Experience in an upscale dining environment is preferred but not mandatory. Basic math skills and familiarity with POS systems will also be required.

Absolutely! 21c Museum Hotels values employee development and engagement. As an AM Server, you can gain valuable experience in the hospitality industry, which can open doors to advancement within the company, ranging from supervising roles to management positions.

The starting wage for the AM Server position at Garage Bar is $10.00/hour. This compensation reflects our commitment to providing a competitive salary while fostering a creative and engaging work environment.

The AM Server role at 21c Museum Hotels requires the ability to carry a full service tray comfortably, stand and walk for long periods, and lift at least 50 pounds. These physical demands are integral to ensuring a smooth and efficient dining experience for our guests.

When answering this question, focus on any relevant job roles, emphasizing specific examples where you enhanced guest experiences, addressed guest complaints, or contributed to sales growth. Highlight your passion for service and how those experiences have prepared you for the role of AM Server.

Demonstrate your conflict resolution skills by sharing a specific instance where you dealt with a difficult customer. Emphasize listening to their concerns, remaining calm, and working towards a resolution that meets their needs while adhering to company policies.

Research the menu in advance and be prepared to discuss specific dishes, ingredients, or unique offerings. Express your enthusiasm for the food and drinks served, and share what excites you about working with the 21c Restaurant team.

Discuss your organizational skills and the strategies you use to manage your time during peak hours. Explain the importance of teamwork and communication with coworkers while detailing how you ensure guest satisfaction remains a priority.

Share your appreciation for the unique concept of blending art and hospitality, and how you align with the company’s values. Discuss your enthusiasm for creating memorable dining experiences and contributing to a community-focused environment.

Excellent customer service is about anticipating guests' needs, showing genuine care, and ensuring they feel valued. Provide an example of a time when you went above and beyond to ensure a customer had a fantastic experience.

Share techniques you employ to stay calm and focused during hectic periods, such as taking deep breaths or focusing on one task at a time. Emphasize your ability to maintain a positive disposition even in challenging situations.

Illustrate a team experience by providing details on the goal, your role, and the teamwork that contributed to success. Highlight the importance of communication and collaboration in a successful restaurant environment.

Discuss your understanding of food safety practices such as proper storage, cleanliness, and hygiene. Mention any training you've received or experiences that reinforce your commitment to maintaining a safe and sanitary environment.

Strategize your answer by discussing the importance of reading cues and engaging guests in conversation. Highlight your ability to describe menu items appetizingly and suggest pairings that enhance their dining experience.