Bank Program Relationship Manager
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Reports to: Vice President
Bank Program Relationship Manager – The Auto Club Group
What you will do:
This position will have responsibility of managing the relationship with Grasshopper Bank, which will be providing banking services to our 13 million members. This role will collaborate with Grasshopper and ACG Marketing to get the product offerings out to our members and work collaboratively with the Distribution Consultants to set referral goals and drive volume through ACG’s various distribution channels. This role will also be responsible for monitoring referral compensation, as well as manages intracompany payments for marketing and other support services that ACG may provide to Grasshopper throughout the relationship, including transition service monitoring throughout 2025.
Additionally, this role will own the Grasshopper contract to provide banking services, will be critical in operationalizing the contract, and will work closely with Legal to ensure compliance, make amendments, and adhere to the agreement set forth. Coordinate and interface with senior leaders from both companies and governance boards. Monitor and manage service level agreements between the companies.
This position will be creating the strategy, processes, relationships, reporting and governance for the new program from scratch. Potential to lead to over $1 million in fee income for ACG once fully implemented, and accordingly, this position would own the P&L for the relationship.
Responsibilities include:
Marketing & Campaign Management
Marketing liaison
Campaign forecasting
Collateral development
Product & Process Management
Product implementation
Process Enhancements
Product Management
Product Training
Contract Management
Understand and hold parties to banking-as-a service contract terms
Renegotiate and/or work with Legal to make necessary amendments as they arise
Analytics & Performance Tracking
Ad hoc analytics
Commission processing
Compliance/Risk
Legal/Compliance review
Complaint management
Stakeholder Communication & Reporting
Quarterly meeting materials
Internal/external communications
Supervisory Responsibilities:
May manage a direct reports or project team.
How you will benefit:
- Our Bank Program Relationship Manager will earn a competitive annual salary of $99,000 - $146,000 with annual bonus potential based on performance.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
We’re looking for candidates who:
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
College level coursework
Experience:
Eight years of experience in product/relationship management, or a similar role
Experience with retail banking products
Experience in product implementation, new product launch and system integration
Managing conflict and issue resolution
Contract negotiation and management
Analytics and reporting
Knowledge of:
Consumer & digital banking products
Banking industry standards, practices, and regulations
ACG business lines, marketing techniques and distribution channels
Skills and Ability to:
Influencing others and driving results
Communicating updates and recommendations executive team
Contract/marketing management
Collaboration with third parties
Understand member financial needs
Understand ACG products/customer interactions for various service areas
Coordinate product training, business reviews and stakeholder communication
Preferred Qualifications
Experience in marketing strategy and execution or digital channel management
Experience with affinity marketing programs
Working and influencing across channels and with third parties
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Important Note:
The above statements describe the principle and essential functions, but not all functions, that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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If you're ready to take your career to the next level, then the role of Bank Program Relationship Manager at AAA The Auto Club Group is designed for you! This full-time position offers the flexibility of remote work while allowing you to play a crucial role in managing the partnership with Grasshopper Bank, which is essential in delivering banking services to our 13 million members. You will collaborate closely with various teams, particularly in marketing and distribution, to maximize the reach of our product offerings. Your responsibilities will include managing referral compensation and ensuring compliance with contract terms as you enhance operational efficiencies. As you develop strategies, processes, and relationships from the ground up, you'll be instrumental in creating a program that could generate over $1 million in fee income once fully implemented. Your analytics skills will be essential for performance tracking, and your ability to communicate effectively with stakeholders will drive success in this role. Plus, you’ll have access to a competitive salary between $99,000 and $146,000, along with a comprehensive benefits package that includes a 401k match, medical, dental, vision benefits, and more. Join our team at AAA The Auto Club Group, where your efforts supporting our members will truly make a difference!
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