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Virtual Field Travel Agent

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It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!
Virtual Travel Agents receive 100% backing from one of America’s most trusted brands to include paid training
Travel Partner Training Certifications provided
Travel benefits for completing online training programs to include: Familiarization tours and cruises
Membership to the International Airlines Travel Agent Network (IATAN)
Benefits include: Hotel and car rental discounts and deeply discounted rates by cruise and tour partners
ACG Travel’s Premier Membership with American Society of Travel Advisors (ASTA)
Preferred Partner Member benefits with industry leading partners
ACG Travel Expertise Development Trip Program
Program provides Travel Advisors with first-hand travel experience of ACG’s strategic destinations and suppliers
Company provided LEADS as well as the opportunity to sell to the existing membership base

Excellent opportunities to build a career path:

Pursue corporate leadership roles in the Distribution channel or elsewhere in the organization, such as:

Travel Sales Leadership
Field Sales Leadership
Learning & Development
Field Agent Support
Vendor & Product Development
Marketing

A DAY IN THE LIFE of a Virtual Travel Agent

The Auto Club Group is seeking prospective Virtual Travel Agents engaged in selling travel to members and nonmembers utilizing professional selling skills. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.

Actively pursues opportunities to establish and strengthen customer relationships through selling and consulting
Supports all ACG Branded Products and Services in a professional and service-oriented manner. Work is done predominately in a remote, home office environment
Conducts business with clients primarily through videotelephony – Teams, Zoom, Skype, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings
Achieve assigned travel, membership, and credit card sales goals
Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services
Prepare complex and/or large scale domestic and international travel packages
Complete reservations and advise clients regarding documentation requirements
Make necessary travel arrangements (i.e., reservations, collect money, and process documents)
Receive and champion customer concerns through to resolution
Enter company travel sales data into CRM system in accordance with company guidelines
Follow up post-travel to confirm client satisfaction while building sustainable relationships
Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system
Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship
Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings
Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives
May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements

What it’s like to work for The Auto Club Group:

Serve our members by making their satisfaction our highest priority
Do what’s right by sustaining an open, honest and ethical work environment
Lead in everything we do by offering best-in-class products, benefits and services
ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable

HOW WE REWARD OUR EMPLOYEES

Layered Compensation Plan:

This is a role for an innovative Travel Advisor who is excited about digital communications serving our 14 states, working together. This layered compensation consists of comm share, hourly pay and incentives.

Leveraging a compensation package that will evolve as we continue to innovate. For this first phase we are modifying the FTA I commission share to go up to 45% for Preferred Supplier Bookings.”

Unlimited Commissions
Monthly Booking Bonus
Quarterly New Hire On-Pace Bonus
Base $15.00 per hour

Average earnings $42,000 - $60,000 (base plus commissions)

ACG offers excellent and comprehensive benefits packages:

Medical, dental and vision benefits

401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Education

High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products

Work Experience

2+ years Travel sales experience

Successful candidates will possess:

Strong interpersonal, customer relationship and communication skills
Internet and social media savvy using internet sites for research and booking capabilities
Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card business
Ability to capture travel related information into the AAA ACG reservation/financial system
Ability to anticipate member needs and recommend or refer additional AAA products and services

Knowledge of

Payment Card Industry Data Security Standards (PCI DSS) requirements
Various travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectations
Various travel systems to include airline reservation systems to book domestic/international air, car, and hotel, for example Travelport to book cruises, supplier websites to book tours and Agent Max to secure insurance
Airline rules, regulations, and travel protection insurance
Cancellation/change policies and penalties, World geography/language concerns/cultural concerns/events/holidays/currency
Credit, debit, prepaid, mobile wallet, as well as Europay, Mastercard and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while traveling
Telecommunications, personal technology, and electrical power concerns while traveling
Domestic and international travel requirements for disease control
Travel safety and security best practices

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

#LI-DH1

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Average salary estimate

$51000 / YEARLY (est.)

min

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$42000K

$60000K

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What You Should Know About Virtual Field Travel Agent, ACG

Are you ready to embark on an exciting journey in your career? AAA The Auto Club Group is on the lookout for passionate Virtual Field Travel Agents! Imagine getting the chance to build lasting relationships with members and non-members alike, all from the comfort of your home office. Your role as a Virtual Travel Agent means you’ll tap into your professional selling skills to provide tailored travel solutions, whether it's booking cruises, air travel, hotel rooms, or helping clients secure travel insurance. You don’t just sell; you become an integral part of ensuring a seamless travel experience for over 14 million AAA members. You’ll receive comprehensive training backed by one of America’s most trusted brands, plus access to exclusive travel benefits and discounts. The opportunity to earn commissions that can boost your earnings to impressive heights, coupled with a supportive team culture, is just the beginning! You’ll be engaged in a hybrid work environment, utilizing tools like Teams and Zoom to connect with clients and provide stellar support. Every day will bring something new as you engage with clients, address their travel needs, and champion their concerns to ensure satisfaction. Plus, as you grow in your role, limitless career possibilities await, as you can pursue paths in sales leadership, marketing, and beyond. So why wait? Join AAA The Auto Club Group as a Virtual Field Travel Agent and drive your career forward while turning travel dreams into reality!

Frequently Asked Questions (FAQs) for Virtual Field Travel Agent Role at ACG

What are the daily responsibilities of a Virtual Field Travel Agent at AAA The Auto Club Group?

As a Virtual Field Travel Agent at AAA The Auto Club Group, your daily responsibilities will include actively selling travel products to both members and non-members. You’ll build customer relationships, conduct consultations through video platforms, and manage travel packages seamlessly. From preparing complex itineraries to assisting clients with documentation and post-travel follow-ups, your role encompasses all aspects of travel planning to maximize member satisfaction while achieving sales goals.