Job details

Customer Support Intern, AI Integration

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Company

At Actian we believe data should be a competitive advantage. Through the deployment of data technology, underpinned by a relentless and trusted service commitment, we help business critical systems transact and integrate at their very best. As a trusted leader in data management, integration, and analytics, our mission is to helping businesses unlock the full potential of their data to drive better decision-making and innovation wherever it resides — in the cloud, on-premises, or hybrid environments.

With a global team of experts and a culture of innovation, we’re dedicated to helping our customers solve their most complex data challenges.

Internship Overview

We are looking for interns to join us for our 2025Summer Internship Program! This 12-week program is set to begin June 2nd, so if you are looking for an incredible opportunity to partner with the best and brightest minds in the industry, apply today. This program has been designed with our interns in mind and includes structured learning plans, a dedicated buddy, and a focused capstone project that you will have the opportunity to present in our Internship Showcase!

What It’s Like Interning with Us!

Social Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Recognizing the international nature of the program, we prioritize fostering global connection and networking opportunities among all the interns who participate. In the past, we have hosted remote events such as tie-dye shirt event, tiny camp fire—complete with smores(!!!), a murder mystery party, and so much more

Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events

-Workshops & Leader Connects — Interns all participate in Leader Connects where they get to learn more about Leaders in HCLSoftware, as well as workshops geared towards new professionals

Opportunity to travel – we will be hosting a hybrid orientation! For those that are interested in being in person for orientation, we will fly you to your closest resident office.

Position Overview

The position involves integrating AI powered by Coveo into the customer chat experience. This integration will enhance the support process by providing personalized, AI-driven recommendations and solutions. It will provide accurate information based on data stored in Salesforce. The goal is to show how AI can improve customer support with easy and helpful conversations.

Capstone Overview

The capstone project focuses on integrating Coveo's AI-powered search functionality into a customer support chat system, leveraging its seamless integration with Salesforce. The goal is to enhance the customer experience by providing real-time, personalized recommendations and solutions during interactions. By utilizing Coveo’s advanced search and machine learning capabilities, the project aims to streamline support processes, improve response accuracy, and increase customer satisfaction. This integration represents a strategic solution to optimize customer service operations, reducing manual effort and enhancing efficiency.

Responsibilities:

Integrate Coveo’s AI-powered search functionality into the customer chat system, ensuring seamless interaction with Salesforce
Optimize the AI-driven recommendation engine to provide real-time, personalized support to customers.
Collaborate with cross-functional teams to enhance the customer service experience through AI and machine learning technologies
Monitor and analyze system performance to identify areas of improvement and enhance overall user satisfaction
Lead the capstone project, focusing on the integration of Coveo’s AI with Salesforce to optimize the customer support chat experience

Nice to haves:

Strong coding skills in languages such as Python, JavaScript, or Java, with experience in API integration
Familiarity with Salesforce platform, including custom development, integration, and troubleshooting
Experience working with Coveo or other AI-powered search engines, including integration with third-party systems
Prior experience with AI and machine learning technologies, particularly in customer support or service applications
Currently pursuing a degree in Computer Science, Information Technology, Business, or a related field
Knowledge of AI technologies, natural language processing, and chatbot development
Experience with Salesforce or other CRM platforms
Strong problem-solving skills and ability to work with AI models and data integration

Requirements:

Must be actively enrolled in a college degree program
Must be legally authorized to work in the Country of Employment

$20 - $30 an hour

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Average salary estimate

$52000 / YEARLY (est.)

min

max

$41600K

$62400K

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What You Should Know About Customer Support Intern, AI Integration, Actian Corporation

If you're a tech-savvy individual ready to kickstart your career, the Customer Support Intern position at Actian is the perfect opportunity for you! At Actian, we pride ourselves on helping companies leverage data for better decision-making and innovation. As a part of our 2025 Summer Internship Program, running from June 2nd for 12 weeks, you’ll not only gain hands-on experience, but also participate in a structured learning environment designed specifically for our interns. Dive into the exciting world of AI by integrating Coveo’s powerful search capabilities into customer chat experiences. You’ll collaborate with cross-functional teams, enhance customer interactions by providing personalized solutions, and lead a capstone project showcasing how AI can significantly elevate customer support. Despite being a remote internship, we make sure you don't miss out on the fun with social events like murder mystery parties and engaging workshops with executives that offer insight into the industry. Your contributions will directly impact the way we deliver support and streamline processes, thus improving customer satisfaction immensely. Whether you have coding skills in Python, JavaScript, or Java, or a keen interest in AI technologies, you’ll find yourself learning and growing alongside the brightest minds in the field. Join us and help shape the future of customer experiences, all while enjoying a supportive and inclusive company culture. Come be part of the Actian family!

Frequently Asked Questions (FAQs) for Customer Support Intern, AI Integration Role at Actian Corporation

What are the responsibilities of a Customer Support Intern at Actian?

As a Customer Support Intern at Actian, you will be responsible for integrating Coveo's AI-powered search functionality into our customer chat systems. This involves optimizing recommendation engines and collaborating with various teams to enhance customer service experiences. You will also monitor system performance to find improvement areas and lead a capstone project focused on integration with Salesforce.