Door Host - San Diego

As a Door Host at Action Property Management in San Diego, your primary responsibilities include greeting residents, guests, and visitors with a warm, professional welcome, answering phones, and providing clear guidance on the Association’s amenities and policies. You'll also be expected to operate and park vehicles safely, demonstrating a commitment to high-quality service.

To apply for the Door Host position at Action Property Management, you should have at least six months of customer service experience, preferably in hospitality or luxury property management. A valid California Driver’s License is necessary, alongside strong communication skills and the ability to lift up to 50 pounds.

The Door Host position at Action Property Management in San Diego has a work schedule from Friday to Tuesday, with shifts running from 2:00 PM to 10:30 PM. This schedule allows for interaction with residents and guests during peak times, ensuring that all needs are met with a friendly smile.

Action Property Management is committed to investing in its employees’ professional development. As a Door Host, you will have access to ongoing hospitality training and career growth opportunities, helping you to advance within the company as you excel in your role.

Working for Action Property Management as a Door Host means joining a values-driven company culture that emphasizes teamwork, excellence, and support. With competitive pay, comprehensive benefits, and a commitment to helping you grow your career, listening, and responding to your needs, you’ll love being part of a team that truly values what you bring to the table.

When answering this question, illustrate a specific scenario where you went above and beyond for a guest or resident. Share details on your approach, the outcome, and how it reflects the values of Action Property Management.

Discuss your strategies for remaining calm and professional, listening actively to the issue, and finding a solution that aligns with the policies of Action Property Management, effectively diffusing the situation.

Outline a methodical approach to learning the rules and amenities, such as shadowing experienced staff, studying company literature, and taking notes during community meetings, emphasizing your proactiveness.

Explain that 'white glove service' refers to an exceptional level of detail, care, and attentiveness provided to residents and guests, where you anticipate their needs and exceed their expectations to create a welcoming environment.

Highlight your time management skills and ability to focus on high-priority tasks first while still ensuring that all residents and guests feel attended to, demonstrating your ability to multi-task effectively.

Provide specific examples where you operated different types of vehicles safely, emphasizing your comfort with manual transmissions, and stressing the importance of safety and efficiency at the workplace.

Share a personal anecdote that showcases your interpersonal skills, illustrating how you engaged in conversation, remembered names, or followed up on past discussions, reinforcing your people skills.

Describe your approach to handling complaints by listening to the resident, remaining empathetic, and documenting the issue, while also informing them of how the property management would address it according to company policies.

Emphasize your communication style, mentioning regular check-ins, sharing updates, and establishing a supportive atmosphere, which facilitates cooperation and enhances team performance.

Convey your genuine interest in the role by highlighting Action's commitment to excellence, the opportunity to grow within a values-driven company, and your passion for providing outstanding service to the community.