Customer Service Representative
Description
Job Description -Customer Service Representative
Reports to: Rental Manager
Primary Purpose:
To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.
Essential Functions:
- Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
- Writes contracts , process reservations, and assigns equipment
- Quotes rental rates during the phone conversation (one call resolution).
- Product expert and consultant to the customers
- Handles small equipment sales for walk-in customers.
- Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
- Establish and maintain a professional relationship with all customers(External and Internal)
- Accountable for managing the equipment rental guidelines and policies.
- The ability and internal desire to learn and pursue self-improvement
- Support and act as liaison to the outside sales force.
- The ability to work independently in a fast-paced environment.
- Performs other duties as assigned.
Skills:
- Exceptional phone skills, customer service skills and common sense.
- The ability to calculate figures; such as discounts, interest, and percentages.
- Excel in a fast paced, highly urgent environment
- Ability to think on your feet, and natural inclination to go the extra mile to help the customer
- The ability to close the sale.
- Accumatica or other ERP system knowledge a plus
Experience/Education:
- High School Diploma or equivalent.
- 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
- Highly competent computer and keyboarding skills (Microsoft Office)
- The desire to learn new equipment and do on-line learning.
- Strong verbal communication skills.
- Prior experience of working with a variety of construction equipment a plus.
- Verifiable references and a work history
Physical Demands:
- While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
- The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
Average salary estimate
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As a Customer Service Representative at our North Tonawanda location, you'll be the face of our company, where exceptional customer service is key! Your primary role will be to warmly greet customers both over the phone and in-store, helping them with equipment rentals and sales. You’ll be responsible for writing contracts, processing reservations, and assigning equipment while ensuring that every customer interaction is a positive one. Your expertise will shine as you provide rental rate quotes on the spot during calls, making each conversation as efficient as possible. We value creativity, so you’ll have the opportunity to organize our showroom and offer ideas to elevate the customer experience. Building strong relationships with customers, both internal and external, is crucial for this role, and your ability to manage rental guidelines will ensure a smooth workflow. We are looking for someone who thrives in a fast-paced environment, is eager to learn about new equipment, and isn’t afraid to go that extra mile! If you enjoy helping people and have a knack for problem-solving, this position could be just what you’re looking for. Bring your phone skills and customer service experience as we continue to grow and succeed in the competitive equipment rental industry.
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