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Customer Account Manager - Wyoming

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Job Description

What is a Customer Account Manager (CAM)?

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties and Responsibilities

Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
Implement new Commercial Sales programs, as well as support current programs
Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.
Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills Necessary for Success as a CAM

Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
Working knowledge of automotive systems and traditional automotive aftermarket
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Think strategically, analyze issues and options, and effectively manage and facilitate change
Ability to work an assortment of days, evenings, and weekends as needed
Ability to travel overnight occasionally

Prior Experiences that Set a CAM up for Success

Proven sales track record with 3-5 years related selling experience.

Education

High School diploma or general education degree (GED)
Associate’s degree or equivalent from a two-year college or technical school preferred

Certificates, Licenses, Registrations

Must have a valid driver's license and be fleet safety certified.
ASE certification preferred, but not required

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100

pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

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Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Customer Account Manager - Wyoming, Advance Auto Parts

Join Advance Auto Parts as a Customer Account Manager in beautiful Casper, WY! This role is perfect for someone who is passionate about automotive products and helping customers thrive. As a CAM, you will work closely with District Leaders and General Managers to drive sales and create meaningful partnerships with automotive repair shops and other commercial businesses. Your day-to-day responsibilities will include making sales calls, understanding customer needs, and implementing exciting new sales programs. You’ll have the opportunity to be a collaborative team player, not just by managing accounts, but also by assisting with organizing, stocking, and more. To excel in this role, you’ll need a solid understanding of Advance products and services, great communication skills, and a knack for relationship-building. Bring your enthusiasm, a valid driver’s license, and ideally, some experience in sales. Let's inspire our team and our customers together while ensuring a fulfilling career path at Advance Auto Parts!

Frequently Asked Questions (FAQs) for Customer Account Manager - Wyoming Role at Advance Auto Parts

What are the main responsibilities of a Customer Account Manager at Advance Auto Parts?

As a Customer Account Manager at Advance Auto Parts, your primary responsibilities include managing relationships with automotive repair shops, making sales calls, and identifying customer needs. You'll work to achieve sales goals in collaboration with District Leaders and General Managers while implementing new sales programs and ensuring customer satisfaction.